Research Administrator

Salary: Competitive, plus performance-related commissions

Benefits: Bi-annually reviewed salary, approved contributory pension and share option scheme, 'opt-in’ Employee Well Being and Support Health Cash Plan, 20 days holiday + bank holidays

Hours: Full time, Permanent

Location: East London, near Canary Wharf

An established and ambitious company that focuses on tracing heirs and beneficiaries of lost and unclaimed assets and deceased estates. Due to its ongoing growth the company is looking for two results-driven individuals, used to working off their own initiative, to join their London-based teams.

Working within one of the teams, the role requires you to:

• Manage your own allocated caseload using genealogy research tools and a variety of other software and online resources
• Contact identified individuals by telephone, email, letter and/or in person
• Secure and manage client engagements
• Deal with all administrative tasks as required for your caseload
• Liaise with professional third parties
• Take ownership and responsibility for achieving your own personal targets and those of your team

In addition, all Research Administrators are expected to:

• Maintain the integrity of the case management system by recording and responding to all incoming and outgoing correspondence and documenting all key steps
• Handle incoming telephone calls; both internal and external
• Provide ad-hoc administration support to team colleagues as needed
• Any other duties as may reasonably be allocated

Successful applicants will:

• Be able to work diligently and off their own initiative
• Have strong communication & interpersonal skills
• Be proactive and engaged
• Have proven client facing experience, preferably over the phone
• Can demonstrate an empathetic nature
• Be a team player, and be able to perform well under pressure,
• Have good IT and numeracy skills

For your efforts and positive contribution to the firm you will be rewarded with the opportunity to develop your professional genealogy, client care and management skills.

Also available as part of the overall remuneration and professional development package:

• On-the-job training and use of bespoke training providers
• Funding or part-funding for formal training in a relevant subject area
• The opportunity to become a recognised Paralegal for Probate Research
• Participation in an approved share option plan

* IMPORTANT NOTE *

Our aim is to respond to all successful applications within 14 days.

If you haven't been contacted within this time your application has been unsuccessful. Please note your details will be held for a twelve-month period in line with our GDPR Privacy policy.

We apologise that we cannot contact everybody in person but thank you in advance for your interest. Our client is an equal opportunities employer and welcomes applications from all groups.