Repairs Planner

Position: Repairs Planner
Location: Kingston, KT1 3GZ
Salary: £27k to £29k per annum.
Perm position / 40 hours per week.

The Post
Repairs Planner main duties include: dealing with residents, clients and sub contractors, working with the IT systems, managing operative’s diaries and general typing and administration. Exceeding customer expectations and problem solving to the point of resolution are key priorities for this post-holder to have.

Repairs Planners Main Responsibilities

• Scheduling and Planning: Develop and manage schedules for repair and maintenance works, ensuring optimal use of resources and minimal disruption to tenants.
• Resource Allocation: Coordinate the allocation of materials, tools, and personnel required for repair tasks, ensuring timely and cost-effective delivery.
• Communication: Act as the primary point of contact for tenants, contractors, and internal teams, providing updates and resolving any issues that arise.
• Data Management: Maintain accurate records of all repair activities, including work orders, schedules, and completion reports.
• Compliance: Ensure all repair activities comply with relevant health and safety regulations and organizational policies.
• Continuous Improvement: Identify opportunities for process improvements and implement changes to enhance efficiency and service quality.
• Booking work on a reactive and planned basis, liaise with the client and your team
• Manage communications via E-mail in Microsoft Outlook / telephone / face to face
• Working from bespoke scheduling systems, excel , Microsoft and teams
• Complaint jobs to be managed and customer updated frequently.
• Maintaining good communication skilled with customer, client , operative and other team members

General duties

• As required, to attend training sessions, conferences and staff meetings in line with our commitment to Investors in People.
• To be self servicing in the area of administrative functions.
• To be flexible with regard to working hours where requested (occasional evening and weekend work may be necessary).

Person Specification

• Repairs Planner experience
• Experience of working with the public in a customer focused environment.
• Excellent verbal and written communication skills, telephone skills and interpersonal skills.
• Excellent planning, scheduling and organisational skills.

Personal attributes and skills

• Experience of working in the construction or housing industry.
• Experience of working at administrator level. With a good understanding of all computer programmes as mentioned above.
• Experience of managing complaints queries.

Please apply or Call Leah Seber at Build Recruitment for more information