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Repairs and Maintenance Administrator

Posted 5 January by Evro Ended

Evro are urgently recruiting for an experienced administrator who would be able to interview and start immediately.

Purpose of role:

To provide an efficient and customer focussed administrative support service to the team/department to ensure effective service delivery is achieved and maintained.

Key result areas:

To undertake all administrative and general office duties required for both internal and external purposes.

To ensure the provision of excellent customer service to all stakeholders in order to maximise customer satisfaction.

To produce correspondence in accordance with the departments standard procedures to a high level of accuracy.

To manage, maintain, and develop departmental records on both manual and electronic systems ensuring that the information/data is accurate, up-to date and easily accessible.

To respond to routine enquiries (received by telephone, email, letter, fax or face-to face) from customers or re-direct as appropriate ensuring a timely and customer focussed response is provided.

Prepare reports using Microsoft and other databases as well as written text

Ensure that invoices are processed in an efficient and timely manner and that accurate recording of such payments takes place

To follow Peabody Health and Safety policies and procedures to ensure, as far as is practicable, your own safety and that of others in the workplace. You may be required to undertake specific Health and Safety roles such as Fire Warden or First Aider as part of your duties.

Key performance indicators:

Delivers a cost effective and high quality business focussed service to our customers

Delivers appropriate and robust KPIs

Delivers effective and efficient value for money services

Has a strong reputation for planning, organising and personal integrity

Ensures that the electronic and manual filing and computer systems are accurate and up to date

Maintain excellent communication channels between all internal and external customers

Monitor contractors to meet agreed deadlines and costs for work with appropriate levels of quality and customer service

Meet or exceed customer satisfaction as measured through surveys and post inspections

Ability to be flexible and adaptable to work across different service areas to provide a first class service.

Skills/experience required:

Intermediate level computer literacy in Microsoft Office packages

Excellent communications and interpersonal skills

Willingness to take ownership of own work and ability to work autonomously and proactively

Excellent written, verbal and numerical skills

Attention to detail and ability to work under pressure and to short deadlines

Excellent organisational skills

Ability to be flexible in approach to team work

Experience of working within a maintenance environment

  • Desirable

Experience of working with schedule of rates and repairs orientated database packages

Required skills

  • General Administration
  • Office Duties
  • Work Autonomously

Reference: 34153536

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