Evro are urgently recruiting for an experienced administrator who would be able to interview and start immediately.
Purpose of role:
To provide an efficient and customer focussed administrative support service to the team/department to ensure effective service delivery is achieved and maintained.
Key result areas:
To undertake all administrative and general office duties required for both internal and external purposes.
To ensure the provision of excellent customer service to all stakeholders in order to maximise customer satisfaction.
To produce correspondence in accordance with the departments standard procedures to a high level of accuracy.
To manage, maintain, and develop departmental records on both manual and electronic systems ensuring that the information/data is accurate, up-to date and easily accessible.
To respond to routine enquiries (received by telephone, email, letter, fax or face-to face) from customers or re-direct as appropriate ensuring a timely and customer focussed response is provided.
Prepare reports using Microsoft and other databases as well as written text
Ensure that invoices are processed in an efficient and timely manner and that accurate recording of such payments takes place
To follow Peabody Health and Safety policies and procedures to ensure, as far as is practicable, your own safety and that of others in the workplace. You may be required to undertake specific Health and Safety roles such as Fire Warden or First Aider as part of your duties.
Key performance indicators:
Delivers a cost effective and high quality business focussed service to our customers
Delivers appropriate and robust KPIs
Delivers effective and efficient value for money services
Has a strong reputation for planning, organising and personal integrity
Ensures that the electronic and manual filing and computer systems are accurate and up to date
Maintain excellent communication channels between all internal and external customers
Monitor contractors to meet agreed deadlines and costs for work with appropriate levels of quality and customer service
Meet or exceed customer satisfaction as measured through surveys and post inspections
Ability to be flexible and adaptable to work across different service areas to provide a first class service.
Intermediate level computer literacy in Microsoft Office packages
Excellent communications and interpersonal skills
Willingness to take ownership of own work and ability to work autonomously and proactively
Excellent written, verbal and numerical skills
Attention to detail and ability to work under pressure and to short deadlines
Excellent organisational skills
Ability to be flexible in approach to team work
Experience of working within a maintenance environment
Experience of working with schedule of rates and repairs orientated database packages
- General Administration
- Office Duties
- Work Autonomously