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Rental Manager

Rental Manager

Posted 14 March by Inchcape Retail Limited Ended

Rental Manager - Volkswagen Exeter



PURPOSE OF THE ROLE

Accountable for ensuring the smooth day-to-day operation of the RENT-A-CAR department. You will be responsible for the growth and profitability of the department through the development of sales to both retail and local corporate customers, whilst ensuring you deliver excellent customer service.

To promote the RENT-A-CAR brand and VW Exeter locally, by implementing a local sales & marketing strategy and to support the national corporate and retail business supplied from VWFS UK.

JOB ROLE AND RESPONSIBILITIES

* Responsible for the department budget and P&L management

* Staff supervision, rota management and recruitment

* Dealing with the general public and corporate clients on the phone and in person. Resolving problems and delivering outstanding customer service

* Production of business plans and strategies and any other planning associated with the development of the Rental Department

* Liaise with VWFS Partner Rental Manager

SKILLS AND EXPERIENCE REQUIRED

Customer Focus

* Ensure that a thorough internal and external inspection is carried out on all vehicles including checking tyre pressure, oil level and general presentation prior to rent

* Excellent communication skills, with the ability to develop and maintain strong relationships with customers, internal departments and stakeholders

* Have a strong customer service ethic with great people skills

Operational Focus

* Processing payments and ID checks correctly, including pre-authorisation/card details/ credit checks etc

* Monitor daily desktop reports, vehicle availability, utilisation, vehicles overdue, expiring insurance policies of corporate customers, expiring credit card authorisations, excess mileage etc

* Supervision of banking and completion of month end close down procedures/batch invoicing/liaison with the Finance Department

* Vehicle status management/weekly audit of vehicles

Business Focus

* Accurate record keeping especially insurance records

* Administration of maintenance on all vehicles

* Recharging damaged vehicles to customers

* Fuel account management; Mileage excess supervision

* Ensure strict adherence to all the terms, conditions and standards of the VWFS RENT-A-CAR programme

* To maintain personal awareness of the company quality policies and procedures and at all times comply with the general and company procedures described within the relevant operational manuals

People Focus

* Be able to manage a team and mentor staff to achieve results

Revenue Focus

* To increase the number of local corporate accounts within the designated area

* Identify new potential sales areas

* Action local marketing/advertising strategy

* Credit control corporate account customers

* Timely reporting of damage/accident notifications to VWFS and action repairs in conjunction with relevant insurer

EXPERIENCE REQUIRED

* Previous experience in a rental role is essential

* Experience of working to service levels and quality measures

* Experience of rental operating systems, desirable

* BVRLA City & Guilds Rental Operator Skills Certificate, desirable

* Must hold a full clean UK driving licence

* Strong working knowledge of Microsoft Office

BENEFITS

As a Rental Manager, you will receive a competitive salary, we also offer great benefits including:

22 days holiday, rising to 25 after 5 years
Company pension scheme
Life assurance
Childcare voucher scheme
Discount gym membership
Vehicle purchase discount
Employee Advantage - retail discounts with over 3000 retailers
Cycle to work scheme

and more!

Required skills

  • Automotive Industry
  • Car Rental
  • Prospecting
  • Rental Management

Reference: 34688798

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