My Client a national insurance broker have an excellent opportunity to join their team located in central Norwich as a Renewals or New Business Adviser dealing with the quotation and administration of commercial vehicle insurance policies.
No previous experience is required and therefore this is an excellent chance to gain some office experience in a fun and vibrant environment, my clients really are an excellent employer and care a great deal about progressing their employees to the best of their potential, they want to get to know you and get you working to your full potential.
The role will provide day-to-day servicing, and administration of client insurance requirements in a timely, technically accurate and cost effective manner, in accordance with the principles of Treating Customers Fairly and providing fair customer outcomes.
You will adhere to the principles of Treating Customers Fairly Giving instructions to insurance providers
You will check policy documents (including endorsements) for accuracy prior to receipt by clients
You will handle the invoicing of premiums due, maintaining effective credit control in respect of allocated clients
You will process correspondence, Mid Term Adjustments, renewals, pre-renewal activity, quotations and computer input as applicable to the role
You will ensure that all post and diary activity is completed on a daily basis
You will manage your own files as per local procedures
Key Skills Required:
You will ideally have previous experience of working in a call centre environment.
You will ideally have a strong customer service focus with the ability to show empathy and build strong relationships with the customer.
You will have the ability to work in a targeted environment and focus on both customer service and accuracy when following scripted conversations.
You will have the ability to maintain both quality and efficiency in line with the agreed service standards and QA KPIs
You will be responsible for ensuring that all activity and account information is recorded, accurately and in line with company procedures.
You will be required to meet/exceed agreed Sales and Retention targets as defined by the business whilst maintaining agreed quality standards
Working hours are between 9.00am-17.00pm or 10.00am-18.00pm and this will be conducted on a rota basis. Successful applicants will also be expected to work one in every three Saturdays from 09.00am-13.00pm.
There is the opportunity to gain a monthly bonus, this is tied into compliance and accuracy performance with a further quarterly bonus tied into performance.
- Customer Service
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