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Removals Branch Manager

Posted 7 February by Alchemy Recruitment Ltd Easy Apply Ended

Our client, a Removals specialist, is looking for a Branch Manager to join their team in Hampshire, UK.

The Removals Branch Manager will have overall responsibility for branch success/profitability by agreeing, implementing and achieving branch objectives and targets. The position will provide strong leadership to deliver a world class removals service, ensuring that the company complies with legal responsibilities relating to operating standards.

Key Responsibilities;

Sales / Business Development

  • Monitor branch performance including KPIs and ensure accurate reporting of figures and monthly profit and loss.
  • Responsible for Branch Profit and Loss including gross profit / cost control / net profit.
  • Conduct market analysis to identify opportunities for business development and generate leads.
  • Negotiate quality business deals and write proposals, tenders and supplier agreements, negotiate rates and fees, close deals.
  • Write client reports and other ad-hoc reports.
  • Write and place ads, monitor and control advertising content and spend and develop advertising and marketing plans.
  • Develop client relations and identify client needs / satisfaction.
  • Quarterly and Annual analysis of client spend and Review of margin base in line with targets.
  • Develop effective business and corresponding action plans, set quarterly aims, targets and objectives.

Operations

  • Ensure legal compliance on all matters pertaining to VOSA, including Maintenance, Drivers Hours, Defect Reporting and Records Maintenance.
  • Comply with all relevant H&S legislation to maintain a safe working environment.
  • Ensure that all Company Premises are maintained and kept secure to protect effects belonging to the Company and customers.
  • Manage operating costs and ensure that resource is used as efficiently as possible.
  • Identify and discuss any training requirements with staff concerned and National Operations Director.

People Management

  • Committed to continuous professional development and effective Performance Management.
  • Set quarterly and annual targets and objectives.
  • Monitor and review staff performance and achievement including annual appraisals and review of Key Performance Indicators.
  • To manage sales staff setting KPI's to achieve maximum output.
  • Hold weekly meetings; discuss task delegation, review issues, monitor sick leave and attendance, reprimand and praise staff.
  • Interview and recruit branch staff, induction of new recruits, staff training (ensuring compliance with Health and Safety legislation), coaching and support and objective setting.

Other

  • Perform auditing and quality checking.
  • Ensure the day to day credit control is managed effectively.
  • Timely liaison with line manager reference performance issues and remedial actions.
  • Resource branch effectively including leave and succession planning, recruitment and selection, in line with branch requirement.
  • Implement policies and procedures as directed by the board of directors.
  • Contribute to strategic projects and / or regional or group initiatives.
  • Attend management meetings.
  • Promote cross selling including added value services.

The ideal candidate will;

  • Be a National and International CPC holder (desirable)
  • Have knowledge of Domestic & Commercial Moving
  • Understand Transport and Health and Safety legislation, Fleet and maintenance records
  • Be a strategic thinker and effective problem solver
  • Be proactive, selling, influencing, negotiating and gaining commitment
  • Knowledge of management of the Profit and Loss
  • Be an effective leader and manager
  • Have the ability to coach and train others
  • Understand customer requirements and competitive environment
  • Have the ability to work under pressure
  • Be an effective planner, priorities and organiser
  • Be an excellent communicator verbal and written

Required skills

  • Surveyor
  • Removals
  • Manager

Reference: 34416171

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