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Along with this, you'll also be:
*Acting as a first point of contact for customer enquires, making sure customers and colleagues receive the best possible experience and excellent advice
*Be an Self motivated individual, in order to support and influence your team
*Have the ability to work to your own initiative and produce clear and accurate reviews of customers accounts
*Liaising with colleagues in other business areas, and being a vital connecting point between them and the customers
*Building trusting relationships with customers, based on excellent customer service, and taking ownership of individual cases
You'll support embedding a customer centric culture, demonstrating insight into our customers' needs and making sure customers who are subject to remediation activity get a fair outcome.
You'll be key in improving the customer journey through ensuring you adhere with quality standards, considering the efficiency and effectiveness of processes.
Proactive identification and effective management and/or escalation of conduct risk to deliver key customer outcomes.
What are the skills, knowledge and experience needed to do the role?
To succeed in this role, you'll demonstrate a strong combination of interpersonal and communication skills to confidently articulate technical information to customers.
Please note: Due to regulatory requirements all candidates applying for this vacancy will have to be successfully screened. This includes a credit check and the provision of employment references all covering a 2 year period and a character reference over and above our standard pre-employment screening checks.
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