A fantastic opportunity is available for a Relationship Manager to join a not for profit company in Birmingham city centre.
The role is to manage the delivery across the local area by embedding the company brand and delivery with key partners and in the local community.
To manage a Payment by Results contract and ensure all aspects of contract performance are achieved.
To ensure compliance and quality of performance is robust and of a high standard.
To develop a team of Careers Advisers to provide high quality careers guidance and labour market information to all customers.
-Accountable to the Regional Operations Manager for managing the delivery team across the local area
-Responsible for brokering and maintaining key relationships in defined Local Authority areas, especially with Jobcentre Plus, training providers, colleges and Local Authority personnel. To be innovative and creative in embedding the service locally
-Support the Regional Operations Manager in maintaining key local relationships for National Careers Service partnership strand
-Manage a team of Careers Advisers and ensure delivery meets performance, quality and contract compliance targets
-Work with the Regional Operations Manager to ensure delivery meets overall contractual targets
-Monitor delivery of Careers Advisers in defined locales, ensuring geographical coverage and effective delivery, including sourcing new venues and delivery locations
-Manage and support Lead Advisers to co-ordinate all aspects of delivery, performance, quality and compliance
-Undertake activities to support delivery by Careers Advisers including contributing to development of the delivery model
-Undertake activities to ensure quality of provision by Careers Advisers including observations and checking of documentation; telephone calls and any other methods required by the contract
-Use the MI system and MI Reports provided by MI Manager to manage adviser and team performance and to address areas for development continuously.
-Use Prospects IT systems to manage adviser delivery of NCS including in community, telephone advice and via social media
To be considered for this role you must have worked in a similar role previously within Careers and guidence
-Proven experience of managing a PBR contract and can demonstrate high performance levels achieved. A background in Careers Guidance, Skills/Employability or Welfare to Work is required demonstrating moving customers into accredited learning and employment
-Demonstrable experience of managing careers advisers, including motivating and supporting team members
-Minimum Level 4 NVQ qualification in Advice & Guidance ( Desirable)
-Excellent organisational skills
-Ability to communicate, network and negotiate effectively with individuals and groups, within the company and outside.
-Ability to represent the company and establish and maintain effective working relationships.
-Good report writing skills, attention to detail and ability to understand and define contractual requirements
-Ability to balance and respond appropriately to competing demands to meet deadlines
-Ability to prioritise, plan and organise own work to meet deadlines and targets
-Ability to manage and interpret data to manage performance of the advisers
-A relevant degree or management qualification or proven experience at the required level
-Willing to undertake professional training to maintain standards
-Understanding of and commitment to implementing equal opportunities in all aspects of work with an understanding of and commitment to promoting equality and diversity.
-Expected to travel within the local area.
The company offering a salary of £30,000-£33,000 with full time working hours.
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