*HPD point of contact for service engineers deployed to plumbing, drainage and WSP jobs.
*To handle customer and engineer calls to deliver a service that exceeds the customers expectations
*To manage customer visits that are outside agreed service levels by automated jeopardy report.
*Provide excellent customer service through accurate and professional delivery of information to our customers.
*To facilitate the daily deployment of work to maximise productivity.
*To accurately log and update the system with details of all communication received for existing jobs to ensure the engineers, sub-contractors claims centre and customers are kept up to date and informed of any issues, ensuring necessary action is taken or escalated.
*To be able to process all work in progress jobs using WIP reports
-Able to book appointments using regional knowledge
-Handle Inbound engineer calls
-Processing of late calls
-Meet and achieve team and individual KPI's
-Understand difference between Plumbing , drainage and WSP jobs
-To demonstrate the behaviour in each characteristic successfully and consistently
-To be able to give basic 1st aid advice
-Effectively utilise all available technology to manage the deployment of our engineers
-Processing Work In Progress jobs through the deployment journey
-Processing and responding to escalations from the inbound customer team
- Customer Service
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