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Regional POD Customer service Advisor

Regional POD Customer service Advisor

Posted 9 April by Selective Recruitment Solutions Ltd Easy Apply Ended
-To contribute to the success of a dynamic customer/engineer facing service team who deliver a great service to our customers while achieving specified targets

*HPD point of contact for service engineers deployed to plumbing, drainage and WSP jobs.

*To handle customer and engineer calls to deliver a service that exceeds the customers expectations

*To manage customer visits that are outside agreed service levels by automated jeopardy report.

*Provide excellent customer service through accurate and professional delivery of information to our customers.

*To facilitate the daily deployment of work to maximise productivity.

*To accurately log and update the system with details of all communication received for existing jobs to ensure the engineers, sub-contractors claims centre and customers are kept up to date and informed of any issues, ensuring necessary action is taken or escalated.

*To be able to process all work in progress jobs using WIP reports

Accountabilities:
-Able to book appointments using regional knowledge

-Handle Inbound engineer calls

-Processing of late calls

-Meet and achieve team and individual KPI's

-Understand difference between Plumbing , drainage and WSP jobs

-To demonstrate the behaviour in each characteristic successfully and consistently

-To be able to give basic 1st aid advice

-Effectively utilise all available technology to manage the deployment of our engineers

-Processing Work In Progress jobs through the deployment journey

-Processing and responding to escalations from the inbound customer team

Required skills

  • Customer Service

Reference: 34860140

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