Regional Planner - Operations, Costa Express – 6 month secondment/FTC – Loudwater – Grade A
Plan, prioritise and pass on information to develop a world class field service.
- Opportunity to thrive on real responsibility
- Act as the bridge between internal Helpline and wider field teams
Who we are looking for
You are an organised, forward thinking and passionate individual who thrives on responsibility with the desire to provide outstanding service. Excellent communication skills are essential, with the ability to quickly build effective relationships, you are geographically aware and have a good level of IT skills. You will connect the dots between the internal Helpline team and our wider field based teams ensuring all plans and changes that are made are efficient.
You will need to be an excellent planner with a logical outlook and be equally confident that when plans change you can swiftly offer an alternative and efficient option. You need to think outside of the box and able to suggest solutions to ensure that a world class field team service is provided to our customers and that our field teams resource is utilised effectively.
A bit about the role
To ensure the future growth of the business it is vital to keep all of machines trading to the best possible standards.
You will have responsibility for planning all field based visits to any Costa Express machine within a regional area by efficiently planning all proactive and reactive activity meeting service agreements. Your role plays a pivotal part to ensure that our machines deliver brand standard Costa Express coffee every time. It can be a highly pressured and fast paced environment, however you’ll sit within a supportive team where you’ll share ideas and best practice.
To keep the Planning and field teams fully functioning seven days a week, you will need to work 7:00-15:30 five days a week, and work one weekend every 4th week.
So, bring your unique blend, together with ambition and experience and in return we’ll give you a competitive salary, potential annual bonus, career development, plus a great benefits package working in a fast-paced energetic working environment.