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Regional Operations Manager - Italian Speaking

Posted 15 February by Travelopia Ended

Operating across the globe including Europe, Australia, North America and Canada, we’re passionate about being the best and pride ourselves on the unique and diverse range of holiday experiences we offer our customers. Our combined businesses are the world’s largest provider of specialist and experiential travel with a range of unique experiences, from private jets, polar expeditions, sailing, ski holidays and more.

The Regional Ops Manager will be responsible for product planning, quality and cost, and day to day operations within their region. Key relationships in the organisation will be with:

  • Headwater - sales & product teams.
  • Exodus - product & customer operations. OQ, customer services.

The successful candidate will be fluent in Italian . There are no direct line management, but responsibility for leaders and reps in the applicable region.

Working Hours: Monday to Friday 09.30 - 17.30 plus out of hours/weekend work where appropriate. Time in lieu available for weekend work according to Exodus policy.

The position will require regular overseas visits.

What you will be doing

Product planning:

Primary responsibility for the following tasks within the applicable region:

  • Providing product proposals, discussions and planning with the product teams in each brand
  • Researching and development for new or improved products, routes, activities and suppliers
  • Negotiating and contracting on rates, dates and sales processes with all suppliers (primarily accommodation)
  • Quoting accurate and detailed tour costs to Exodus to allow the costings and payment process to take place efficiently
  • Providing a feed of trip note changes and updates in a well written format
  • Providing accurate and detailed risk assessment content to the product teams

Operations:

Primary responsibility for the following tasks within the applicable region:

  • Managing supplier relationships throughout the contracting and operational periods
  • Providing direct assistance to Headwater sales to fulfil individual customer booking requests with suppliers
  • Delivering on agreed Health and Safety requirements for all services provided and for each brand
  • Maintaining a tight control on quality management to deliver to and above each brand’s expectations
  • Providing detailed feedback to the customer services team on complaints received, and ensuring necessary changes and follow-up
  • Delivering quality and up to date route notes and GPS instructions for each self-guided holiday

Shared responsibility for:

  • Leader and rep management (recruitment, training and main point of contact during periods of work)
  • Leader and rep accommodation and travel arrangements where applicable
  • Leader and rep trip spend and personal expenses
  • Bike fleet management requirements for the region as needed
  • Vehicle management, legal and logistics requirements for the region as needed

What we are looking for

  • Language skills: Italian
  • Geographical knowledge of the region to be managed
  • Experience of contracting with suppliers (hotels or DMCs)
  • Relationship management skills - to create good working relationships with suppliers and staff
  • An understanding of, and interest in, active holidays
  • An strong appreciation for the operational requirements of a business

Working with us

Join us and in return you'll be rewarded with:

  • Competitive salary
  • Various employee discounts and offers
  • Childcare vouchers & cycle to work scheme
  • Contributory Pension scheme
  • Career progression opportunities

Please note that for all benefits, details were accurate as at the date of publication. Any changes will be notified to you upon your start with the Company.

How to apply

Please click on the link below, uploading your CV and cover letter. Please note applications will be be considered without a covering letter.

Reference: 34137516

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