Regional Lettings Services Manager

Posted 6 April by Retinue Solutions
Orbit is a fantastic business and one that's really going places.

Our Lettings Service is part of the Customer Services Directorate and is responsible for delivering an allocations and lettings service which meets high levels of performance outcomes, minimising void loss and gives a great customer experience.
So far we have defined what we will and will not do in our role as landlord, created three regions, moved to a patchless model for tenancy services and lettings and are now in the process of creating teams of experts rather than asking colleagues to be 'jacks of all trades and masters of none'. A focussed, "expert" Lettings Service is crucial to our vision. To ensure we deliver what we say we will and to help drive where we go next, we are looking for a dynamic and inspiring leader to job share with our current post holder.

About you
As Regional Lettings Services Manager, working closely with your job share partner, you will report to the Head of Lettings Services and will lead and be accountable for the regional team delivering identified allocation and lettings services to general Need's customers; ensuring high levels of performance as well as services that are compliant, efficient, consistent in approach, cost effective and in the best interest of both customers and the business. To be a good fit to this role it is essential that you have experience of allocations and letting process.
Regional Lettings Services Manager (RLSM) Midlands Region - Job Share 2.5 days (Wed, Thurs, Fri)
(Please note, the successful applicant will need to be able to work from our Coventry and Stratford upon Avon offices as required)
Please find attached role profile for full role accountabilities.

Why apply?

We believe that an organisation's best asset is its people, and as such we want everyone to feel that they can make a difference. We want to unlock the potential in all Orbit employees and maximise their satisfaction in the job. We have a corporate training programme, opportunities for professional development and our staff tell us we are a great organisation to work for. We offer an excellent benefits package, including private medical insurance, discounted dental insurance and gym membership, 27 days holiday entitlement and pension scheme.

About us

As one of the country's largest housing associations, Orbit owns and manages 40,000 homes and is committed to its purpose of Building Communities. Orbit is an ambitious, dynamic organisation with national reach and influence. We are passionate about making a real difference to our communities, ensuring our customers are proud of where they live. We are a long-term sustainable business and make profit for a purpose in order to re-invest in our services and to build much needed new homes.

Please be aware of the following key dates in our recruitment timetable:

Advert Closes - 13th April, Shortlisting- 16th April, Interviews- 20th April

To apply please provide a CV and Supporting Statement detailing your suitability for the role. For further information and a copy of the role profile, please contact Sommer Currie at Retinue Solutions at or on

Retinue Solutions is committed to equality in the workplace and is an equal opportunity employer.
Retinue Solutions is acting as an Employment Business in relation to this vacancy.

Reference: 34847096

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