Regional Compliance Manager - Birmingham - Distribution/Parcels

Posted 22 October by Macgregor Cavendish (UK) Ltd
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Regional Compliance Manager - Birmingham - Distribution/Parcels

Salary - up to £31,700K Base Plus Company Car plus excellent benefits

Our client is one of the best known names in the Distribution market, providing our customers with high standards of quality and service

The Role:

The Regional Compliance Manager is accountable for hitting regional targets through leadership and drive to ensure the regional compliance targets and SLAs on all key KPI categories are met and delivered through the compliance management team, field team and couriers. You'll oversee the detailed analysis of all MI reports and the data behind these reports to drive focus for improvements, creating action plans and leadership to the Compliance managers for best practice methodologies and continual improvement.

Key Responsibilities:

  • Lead and manage the compliance management team to hit all the regional compliance targets which meet our company, client and customer expectations.
  • Responsible for ETA - drive and ownership for continuous improvements on ETA.
  • Responsible for reports to identify compliance failure points and work with compliance managers and Field team to ensure that repeat offenders are identified managed in an effective manner.
  • Responsible for regional claims and enquiries.
  • Responsible for production of Daily/Weekly MI analysis.
  • Manage regional action plans - working with the Compliance/Field managers, lead the formulation of action plans for continual improvements that will improve poor service and compliance as well as identifying and closing performance gaps within the courier network.
  • Supporting weekend coverage on a rota basis as agreed with your Manager.

Skills and Experience:

The ideal candidate will be a strong leader and influencer for all regional improvements in compliance management therefore you must be able to demonstrate building effective relationships with key stakeholders across all levels for continuous improvement such as controllers, the loss prevention team and the depot teams to create a team ethic and focus on all compliance issues for the region. You'll have strong analytical skills with good understanding of Excel, Word and Powerpoint and be able to create spread sheets and pivot tables. You’ll be able to demonstrate good problem solving skills, plan effective contingencies and solutions.

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Reference: 39192174

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