Regional Claims Manager
Regional Claims Manager (Motor)Location - Whitstable, Kent Salary - £ 35,000 - £ 50,000 + Excellent Benefits Innovative and entrepreneurial group of companies specialising in niche Insurance Services are currently seeking to recruit a Regional Claims Manager to join the Group based in Whitstable. The Regional Claims Manager will be responsible for the management of the Regional Third Party Claims Teams to deliver maximum performance, against all key performance indicator and operational efficiencies. You will participate in senior claims leadership activities across the Group, contributing to the development and delivery of claims strategies. This is an excellent opportunity to be part of a recognised Insurance Group who are very proud to have featured highly in the Sunday Times Best 100 Companies to Work For' for the past 4 years running and achieving Investors In People Platinum' and Champion' statuses. Responsibilities: * Operational and Technical leadership of the Third Party Claims Team Leaders, including acting as a referral point for staff. * Drive delivery of all Targets & Objectives through your Team Leaders, providing individual feedback in 121's and across the wider claims teams. Share wider team performance to support motivation of our people and support development of claims staff around T&Os. * Using all relevant MI track performance of your teams, identifying trends, areas of improvement, working with wider TP Leadership team to drive outcomes. * Support wider Third Party strategy sessions, using intelligence from profiling activity and market knowledge, to determine new strategies. * Provide monthly and ad-hoc reports as required. * Day to day responsibility for operational performance of regional claims teams, managing workflow and diary tasks across claims portfolios, to deliver against SLAs. * Leadership of regional claims teams, ensuring all employees are managed appropriately, adhering to Company policies and procedures. * Support your regional peers across all Third Party Claims locations, to drive consistent outcomes * Drive a robust People Management culture, ensuring 121's, Mid-Year Reviews and are delivered across regional claims teams. * Maintain strong overview of claims control processes, continually identifying any areas where the Group is exposed and implementing improvements. * Actively participate in the Third Party Claims Leadership team, proactively identifying and proposing ideas/solutions to challengers * Measure and drive improved productivity across claims teams, ensuring control of any overtime spend, measuring the value of overtime against improvements in indemnity spend. * Take ownership for your own development, demonstrating you have excellent Market awareness, proactively managing any market changes, aligning them to group claims strategies. * Support the Quality Assurance and Quality Control programmes, review Audit reports, work with Technical Supervisors to identify areas of improvement * Develop and maintain relationships with all key internal stakeholders and external Suppliers, to ensure close alignment, and understanding of objectives (especially relevant to Underwriting and Fraud Functions) Skills Required: * Minimum of 3 years Leadership experience, preferably in claims * Track record for driving operational performance, balancing this with reducing indemnity spend and leakage * Strong people skills, ability to support people development and succession planning * Ability to react positively to different leadership styles * Working knowledge of all areas of Third Party claims, * Understanding of importance of reserving policies * Understanding of new Products across wider Group and impact on regional claims teams handling philosophies. * Role Model Leadership skills that motivate, empower, support and reward people * Ability to deal with difficult people issues to deliver the right outcome for people and the business * Developed IT skills including Microsoft Office * Collation and interpretation of Management Information to enable decision making * An understanding of the main principles of laws relating to all relevant jurisdictions * Report writing and ability to analyse outcomes & MI * Excellent Communication skills The company offers, a highly competitive remuneration package, excellent benefits and fantastic opportunities for personal and long career development in a rewarding environment working for one of The Sunday Times best companies to work for in the UK
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