Referencing Customer Service Advisor

Posted 23 February by Adecco UK Limited
Customer Service Representative

Working hours are Monday to Friday 9-5.30pm (Need to be flexible to work every other Saturday 10-2pm during busy periods)

Job responsibilities

*Contacting Employers, Landlords, Tenant Guarantors and Professional Bodies in order to obtain supporting evidence/information via telephone and email.
*To ensure that detailed notes are provided on vision relating to every chase made
*Completing allocated tasks in connection with applications.
*Supporting the wider teams in terms of gathering information, recordings and audits.
*Taking inbound calls from letting agents who wish to be updated on references
*Responsible for final gradings and intelligent referencing options
*Offering technical advice and guidance to letting agents on particular non standard cases
*Proactive outbound calling focussing on customer relationship management

Ideal Candidate
*Must be proficient in Microsoft office and internet
*Excellent persuasion and influencing skills
*Excellent telephone manner with the ability to build relationships
*An 'outside' of the box thinker
*Outstanding attention to detail
*Ability to stay calm under pressure

Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

Reference: 34549987

Bank or payment details should not be provided when applying for a job. is not responsible for any external website content. All applications should be made via the 'Apply now' button.

Report this job