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Refer and Populate Test 5

Refer and Populate Test 5

Posted 15 May by Jobtrain ATS
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We are looking for a new assistant contact centre manager to be based in our Manchester City Centre office. The role of the ACCM is to drive operational excellence and productivity across an operation by maintaining the highest levels of employee engagement, loyalty, and client-centricity.As the ACCM you will be responsible for the smooth running of the contact centre, working together also with the relevant Jobtrain operational leads and other Jobtrain internal stakeholders. We need someone who can innovate, motivate and most of all inspire, to help our client and our client’s customers achieve the very best service that they have come to expect and require from Jobtrain.The Selection CriteriaA demonstrable background in contact centre operations with previous management experience is essentialThe ability to manage performance problems in a professional mannerPrevious track record of developing solutions for clients within a contact centre.Ability to identify top performers, and reward/recognise them for their achievements either in line with a group recognition scheme, or individually as agreed at a local level.A background in ensuring all Quarterly Reviews are completed on time and in a professional, fair, and open way.Experience of working closely Account Manager(s) to align activities with client requirements.Proven ability to plan, coordinate and communicate activities across departments on a daily basis and the flexibility to adapt to and manage, changing and unexpected situations.Skills/Personal AttributesThe skill to understand and communicate client requirements with a clear, positive and customer-focused message.Committed, enthusiastic, positive, resourceful and resilient.Ability to influence and negotiate.Understanding of how to work proactively and positively in partnership with both operations and client priorities

We are looking for a new assistant contact centre manager to be based in our Manchester City Centre office. The role of the ACCM is to drive operational excellence and productivity across an operation by maintaining the highest levels of employee engagement, loyalty, and client-centricity.As the ACCM you will be responsible for the smooth running of the contact centre, working together also with the relevant Jobtrain operational leads and other Jobtrain internal stakeholders. We need someone who can innovate, motivate and most of all inspire, to help our client and our client’s customers achieve the very best service that they have come to expect and require from Jobtrain.The Selection Criteria

Reference: 37978293

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