Recruitment Consultant

Posted Yesterday by Reed Business Support
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A fantastic permanent opportunity,  for a native French  speaking customer service person.......

We are looking for someone who can undertake a duel role, getting involved in recruitment and customer service. 

The role - 

Our French Speaking Customer Service Advisor will:

  • Utilise your exceptional French language skills to create an impeccable end to end customer experience
  • Support potential French franchisees looking to take on a franchise and guide them through every step of their journey
  • Be the first point of contact for our French customers and consumers
  • Build strong relationships with our franchisees both in France and internationally
  • In French, answer queries, respond to technical questions, handle order and export paperwork, resolve complaints and manage your own customer related projects
  • Support colleagues and team members with other non-French country-specific activities as required

Our Customer Service Advisor will have:

  • Fluency in spoken and written French
  • Experience in a telephone-based customer service role
  • Excellent communication skills with a calm, composed manner with a positive, ‘will-do’ attitude
  • Customer relationship/customer account management experience
  • Experience in handling technical or product related customer queries
  • Excellent attention to detail and accuracy, ideally with some export administration experience
  • An eagerness for problem solving, improvements and delivering solutions
  • Confident IT skills including MS office
  • Comfortable with occasional travel between sites in Burntwood, Shenstone and Cergy

We offer:

  • Salary of up to £29,000 depending on experience
  • Permanent contract of employment (Monday to Friday, 38.5 hours, office-based at our Distribution Centre, near Lichfield)
  • Company-wide training programme to develop key skills and a supportive and friendly team
  • 25 days holiday, plus bank holidays
  • Staff purchase scheme – take home products for FREE
  • Non-contributory private health care and critical illness cover
  • Generous contributory pension scheme
  • Life insurance at three times salary
  • Employee assistance programme
  • A varied and autonomous role with a financially stable business

Do you have the skills, resilience and passion to take on this new opportunity, if so apply now. 

Reference: 52661873

Please note does not communicate with candidates via Whatsapp, and we will never ask you to provide your bank, passport or driving licence details during the application process. To stay safe in your job search and flexible work, we recommend visiting JobsAware, a non-profit, joint industry and law enforcement organisation working to combat labour market abuse. Visit the JobsAware website for information and free expert advice for safer work.

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