An experienced General Recovery Officer is required to join the Recovery Team
on a fixed term contract (12 months) to provide a full collection and debt
recovery service on a range of debts across the council with a focus on Nightly
Paid Accommodation charges. The vacancy is full-time (37 hours per week).
Key tasks and responsibilities will be:
Pro-active recovery on Nightly Paid Accommodation charges with some input
into recovering other debt types, e.g. Trade Waste, Domiciliary Care.
Ensuring all debts are progressed through their respective recovery cycles
Dealing with correspondence from debtors and/or third parties via post, email
Making pro-active telephone calls regarding the payment and recovery of
Tracing missing debtors via Tracing Agency, Experian or other available
Taking payments through Paye.net.
Make appropriate referrals to the Debt Collector, review returns from the Debt
Collector and make recommendations for County Court Claims.
Make appropriate referrals for eviction.
Making recommendations and preparation of write offs.
Record all recovery actions on the appropriate IT system, e.g. Anite Housing,
Oracle Financial System.
To ensure that all work processed complies with SLAs, regulatory and audit
Essential Skills and Attributes:
A high level of Word, Excel and MS Outlook.
Debt recovery experience, preferably Nightly Paid Accommodation (Rents)
Awareness of the impact of Universal Credit.
Can communicate clearly through correspondence and dealings on the
Able to liaise effectively with our clients both orally and in writing, including
those clients who may be vulnerable.
Able to produce high quality and accurate documentation.
Attention to detail and proactive approach to debt recovery.
Ability to handle yourself in a confident and professional manner at all times.
Flexible and adaptable in a changing environment.
Able to work on own initiative and to agreed targets by prioritising and
Reed Specialist Recruitment Limited is an employment agency and employment business