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Recovery Agent

Recovery Agent

Posted 5 April by Pearson Whiffin Recruitment Ltd Easy Apply Ended

A Recovery Agent is needed to join a market leader within the consumer loans market. You will form part of a highly talented team working closely with the Litigations Manager on aged debts referred over by the internal Collections Department. The purpose of this role is to regain engagement with the business customers and determine solutions to resolve and recover monies owed, in a swift and timely manner.

Founded in 2004, my client's established and well-regarded financial services company employs over 80 people from their operations centre. Due to growth of the business, they now require a Recovery Agent to join their dedicated and passionate team.

Duties & responsibilities

  • Demonstrate a highly skilled ability to collect aged debt, you need to be able to think fast and stand out from the crowd
  • Manage an agreed caseload of clients, by providing appropriate advice and assistance in accordance with regulatory standards and internal quality requirements
  • Negotiating settlements and repayment options which will provide first call solutions
  • Maintaining customer agreements, including chasing of failed arrangements
  • Working within a team environment, building relationships and rapport with both colleagues and customers
  • Pro-actively engaging with debtors to ensure timely resolution and informing them of next options/steps
  • Resolving complex queries
  • Process cases in a timely and cost-effective basis
  • Identify and flag potential customers who meet the criteria for litigation activity

Essential skills required:

  • As this role requires the expertise of highly skilled recovery agents, current or recent experience in Debt Recovery, Debt Enforcement or management of late staged debt is essential.
  • A highly motivated, energetic and dedicated professional
  • Ability to show empathy and apply assertiveness where appropriate
  • Eye for detail
  • Invigorative Thinker
  • Excellent written and verbal communication
  • Highly skilled Negotiator, you should consider yourself persuasive and disciplined
  • Ability to work under pressure and thrive under challenging cases
  • Able to demonstrate exceptional multitasking skills
  • Excellent organisation skills, oral and written communication
  • Experience in Debt Recovery, Debt Enforcement (1-2 years)


  • Competitive salary
  • 5% Annual Bonus
  • Pension Scheme
  • Medical Insurance
  • Life Assurance
  • 23 days holiday (rising to 28 following 5 years' service)

Other Information:

  • Reporting to: Litigation Manager
  • Job Title: Permanent
  • Working hours: Shifts worker. Office working hours: 8am to 8pm, Saturdays 9am to 3pm, Sundays (from home) 4pm to 8pm. 38 hours per week

Reference: 34838865

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