Records & Knowledge Manager
Office Based - London
Competitive Salary plus benefits
Ricoh transforms businesses with imagination, clarity and vision. In fact, the entire Ricoh workforce enjoys our pioneering and innovative ways of working. We like to call it: imagine. change. Our teams are embracing change, fostering new ways of working and we have never been more resolute in our mission - "you work for us, and we`ll work for you".
This position is responsible for providing information management expertise and knowledge to provide customer-focused and responsive support for managing corporate information. The role will extend and embed records and information management policies, retention schedules, and associated standardised processes and controls that are the `right fit` for Ricoh.
-Support the team to deliver a comprehensive and cohesive service that meets the needs of users, supports the business and protects Ricoh
-Provide information management expertise to the business, responding to staff enquiries on records management issues; leading on developing/improving the support workflow with the IT Service Desk
-Contribute to the development of corporate information management policies and strategies, leading on embedding good information management practice
-Maintain retention schedules, embedding the need to follow policies ensuring GDPR compliance
-Promote awareness and use of information management tools / processes, encouraging a reduction of the volume of information retained by employees and strengthening compliance with Ricoh`s legal and regulatory environment. This includes working with corporate Learning & Development as appropriate.
-Work with the IT Applications team and Head of IS&G to contribute to the development/configuration of information architecture elements required for the roll-out of selected Microsoft tools.
-Support the continuous development of REMEA IT policies and procedures, creating a centralised repository and supporting the end user knowledgebase development
-Contribute to departmental budget planning and with business cases for investment in tools that may improve the content management and security posture in Ricoh
Knowledge & Skillset required:
-Educated to degree level (preferably an MA in information/records management) or substantial work experience at a level demonstrating equivalent ability
-Excellent understanding of information management best practice, and its practical application
-Experience of implementation and delivery of records management initiatives
-Experience with document/records management applications, preferably in a Microsoft environment
-Strong customer service skills, including the ability to influence key stakeholders to meet both the needs of business users, while maintaining appropriate information governance standards
-Ability to communicate complex messages clearly and concisely to all audiences, both written and orally
-Ability to take initiative and deliver change, contributing to wider culture change initiatives
-Adept at identifying areas for improvement and development - whether they be systems, processes, data or behaviours, and embedding those improvements
-Ability to manage time / priorities; a practical understanding of Service Level Agreements (SLAs)
-Experience of using O365 tools/SharePoint or familiarity with Docuware or other EDRMS to manage documents/records
-Experience using a Project Management methodology, preferably Prince 2 and/or ITIL
-Support and training experience
-Broad understanding of the incoming General Data Protection Regulations and ISO27001, as well as ISO15489
Ricoh have removed the disclosure of convictions box from their application process (ban the box - programmes/ban-box) offering equal opportunities to all. For all roles, we will judge each individual on their skills and ability before taking into account their history. However, some roles are subject to sensitive and restrictive information and, if successful, you may be required to undertake pre-employment vetting checks which include but are not limited to residency check, credit reference check, financial sanctions` check and a DBS Check. Further information on Employment Vetting can be accessed by contacting the Ricoh Resourcing Team.