Posted 4 April by Hales Group Limited Easy Apply

Role: Receptionist (Hotel)

Status: Permanent Full time shift work

Salary: £16,000


To provide an efficient and friendly welcome to all guests and to respond effectively to all guest queries, requests and complaints.

Tasks & Responsibilities

  • To maintain high standards of customer care and service.
  • To respond to all guest queries, requests and to refer all complaints to the line manager.
  • To respond by phone or email to make reservations for individuals and group bookings and input into PMS System
  • To use the Protel Front Office system, up sell rooms and market the Estate and hotel as appropriate.
  • To have an awareness of the business’s activity and prepare accordingly.
  • To develop a sound working rapport with other team members.
  • Ensure the security of all money, keys and data supplied.
  • Report all faults, repairs and breakdowns to the General Manager or the most senior member of staff on duty.
  • To ensure the reception and back areas are clean, tidy and free of hazards.
  • To liaise with all necessary departments.
  • To attend any training sessions as and when required.
  • To comply with any reasonable instructions issued by the Managers.
  • To ensure a high standard of personal hygiene and appearance at all times.
  • To read and comply with the Terms and Conditions of Employment

Working hours are shift based 5 days per week. Early shift 7am – 3.30pm and lates 2.30pm – 11pm on a rota system

If you are interested in applying for the role please contact Lorna on or send your CV to

If you do not hear from us within 7 days, then thank you for your application but we will not be pursuing it at this stage.

Reference: 34826428

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