Receptionist

Posted 24 January by 2i Recruit Ltd

Receptionist - Guildford

6 Month Fixed Term Contract

Working Hours: Flexible hours between the hours of 7am - 8pm.

£19,000 - £21,000

To promote a sensitive and caring approach to all clients, visitors and colleagues to ensure maximum efficiency, utilisation and seamless delivery of front of house duties and services.

  • Offering excellent customer service to assist in increasing client satisfaction levels
  • Communicating effectively and empathetically with all clients, colleagues and external contacts.
  • Ensuring that feedback is received from the client
  • Production of statistics as required by the Team Leader.
  • Keeping the reception and waiting areas clean and tidy at all times.
  • Managing Visitors Book and Permits to Work File to ensure all visitors and contractors are signed in/out and the appropriate member of staff who they are visiting/to whom they are reporting is aware they have arrived.
  • Reporting maintenance and cleaning issues as they occur in the appropriate books, liaising with the Maintenance Technician and/or cleaning staff to ensure immediate action is taken in line with Health & Safety
  • Opening and/or closing the reception area.
  • Monitoring the security camera and reporting any adverse activity to the Manager.
  • Answer and screen incoming telephone calls directing the caller to the appropriate staff member. Taking messages when necessary.
  • Greet clients and check them in using appropriate reporting tools
  • Ensure that all new clients fill in a Registration Form.
  • Liaise with clients and relatives in a professional and compassionate manner.
  • Receive and distribute the post daily.
  • Organise the booking of taxis
  • Receive deliveries when necessary.
  • Ordering of office stationery.
  • Help out with mail shots, marketing packs etc when required.
  • Responsible for ensuring refreshment bay is kept well supplied. Remove used cups from reception area. Place order for new disposable cups/biscuits when required.
  • Scanning Purchase Orders/Invoices as requested.
  • Update log in sheets with new employees/print sheets for the week.
  • Book clients in for follow-up appointments
  • Order Consultant lunches
  • Check and approve the catering invoice for consultant lunches.
  • Flexibility with start and finish times so that reception is covered efficiently.
  • Responsible for ensuring compliance with the Customer Pledge and undertaking Customer care training as required.

Service Quality and Governance

  • Strive to ensure the hospital has a reputation for being a Centre of Excellence
  • Strive at all times to ensure a high level of accuracy and attention to detail
  • Ensure awareness of CQC policies and updates, attending all mandatory update courses
  • To participate with the team in projects and open evenings as required.
  • To follow correct procedures for documenting and reporting any accident or incident.

Communication and data protection

  • To observe client confidentiality at all times, in accordance with the Data Protection Act.
  • To ensure effective communication at all times with clients, staff and others, in a manner that is consistent with their level of understanding, culture and background, seeking advice and assistance when appropriate.
  • To ensure that all communication takes place in a manner that is consistent with legislation, policies and procedures.

Personal Development

  • Accepts responsibility for developing own knowledge and skills
  • Attend all mandatory training courses when arranged.
  • Attend regular meetings and annual appraisals with including developing and fulfilling a personal development plan.

Reference: 34308344

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