You are the first and last face our customers see, so we rely on you to make a lasting impression. Smart and friendly with a sparkling personality, you will arrange reservations, welcome guests in, deal with bill settlements and generally attend to our guest's needs. Ideally you will have hotel experience, but personality and aptitude are more important, as we will provide full training.
To succeed within this position you will be computer literate, highly organised and with a great eye for detail as this position involves a number of Hotel and Leisure Club administrative processes.
You will also have the ability to absorb pressure by responding in a positive, friendly and helpful manner.
The successful candidate will have the natural ability to upsell our products and services as well as providing excellent customer service and having the confidence to make sound commercially focused decisions and resolutions.
As a 24 hours business, our Receptionists provide a service between 7am to 11pm including weekends and bank holidays.
We are looking to recruit a full time permanent Receptionist who can provide flexibility to work across any 5 days on early and late shifts.
Mercure Tunbridge Wells Hotel is situated 2 miles from Royal Tunbridge Wells and therefore it is essential employees have their own transportation for which we offer free onsite car parking facilities.
To say thank you for your hard work and commitment we offer ad hoc rewards, i.e. shopping vouchers alongside monthly recognition schemes and an Annual Awards ceremony. You can develop your career through training courses and structured development programmes including 'Rising Stars'. We also offer wide-ranging employee benefits including enhanced annual leave after one year's service, special discounted rates across our Jupiter Hotels and Accor Group (subject to qualifying criteria), childcare scheme, Employee Assistance Programme and Healthcare Cash Plan to name but a few.
In the heart of the Kentish Weald, and just a couple of miles from the historic town centre of Tunbridge Wells, this unique hotel was built in the style of an Oast-House.
How to apply:
Once you click on apply now below, you’ll be taken to our website where you will complete our online Questionnaire. Please ensure you complete the questionnaire to be considered for this role.