Receptionist and Administrator Support
Location: Plymouth - PL6
Salary: £16,500 - £17,500 DOE
EmploymentStatus: Full-Time, Permanent
Why do we want you?
We want you because you are an experienced Receptionist / Administrator / Administration Support with exceptional customer service skills.
We are Mercia incorporating SWAT (part of Wilmington plc Professional Division) and we're one of the leading providers of training and support services to the UK accountancy profession, working with over 8000 firms nationwide.
Main Purpose of Role:
We're looking for someone to join our team who has fantastic customer service skills, a professional communications style and a can do attitude.
- Reception based position - first pick up on calls
- Answering telephones professionally
- Directing calls to correct departments/individuals
- Taking messages
- Directing clients around our website for additional information
- Greeting clients face-to-face
- Receiving and correctly handling post and deliveries
- Other reception related duties
- Dealing with emails and client queries
- Assisting with processing client bookings, including swaps, changes and cancellations
- Recording attendances
- Sending out brochures, course notes and other information to clients
- Contacting clients and venues
- Some typing - email, letters and other correspondence
- Updating a database system
- Ability to focus in an open plan office working independently and as part of a team
- General office duties including filing and scanning, ordering office sundries
- Using a postal franking machine and arranging couriers
- Problem solving
- Assisting with internal meeting by organising drinks, buffets and other requirements
- Assisting with travel and accommodation bookings
- Other duties as required
We always support colleagues to develop their skills but to be successful in this job you really do need to already be able to tick most of these boxes...
- Experience in the same or similar role
"We are committed to equality, equality of opportunity and valuing diversity"
- Admin Assistant
- Team Administrator
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