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Real time passenger information officer

Posted 23 February by Hays Specialist Recruitment Limited Easy Apply Ended


Your new company

This is a fantastic new opportunity for someone who is strong in customer communication and social media to join Transport for London.

Your new role

The role is based around customer's queries. You will be inputting information to their website about delays in transport travel. Social media use will be fundamental to the role. You must have excellent written and spoken English and be someone who can integrate well in the control room environment. You need to have some experience in both internal communications; regarding the state of the bus network and external; answering queries from passengers and so on. The role requires you to work primarily day duties between 0630 and 2130 on a shift and rolling rota system. It also includes weekend (12 hour duties) and Bank Holiday working. On a number of limited occasions the applicant may be asked to cover night duties when there is currently no cover available.

What you'll need to succeed

Your role will involve checking the vents for bus diversions for planned works - ensure this is updated online. Tweeting to passengers that there are delays due to an accident etc. You will be speaking with the On the Road Official and ensure that bus stops would be closed when necessary. You will be working with a wider team of 50 people. You will be working with around 15 people at the time. The team also has a good sense of humour!

What you'll get in return

In return you will get to work within a great team and for a fantastic organisations. You will also get an immediate start, whilst on a competitive wage.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Reference: 34541334

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