Real Time Analyst

Posted 8 August by Anne Corder Recruitment Easy Apply Featured

Working for a market leading employer of choice you will be a key part of the Workforce Planning team reporting into the Workforce Planning Manager. You will be working with Real Time data to ensure the provision of efficient and effective service delivery within a multi-channel contact centre delivering support to consumers over the phone, email, and web chat.

You will be monitoring real time service delivery and KPI’s and advising team leaders and other stakeholders where resource is required. You will be reporting on, and answering queries on SLA’s and KPIs to the leadership team. You will need to make quick decisions to ensure success. You will be confident in your decision making and be prepared to challenge the leadership where required - so the ability to engage at a senior level is key.

You will need to keep a calm head under pressure, and a determination to succeed. Attention to detail is key as is the ability to presents insights, data and rationale and to articulate these to a diverse audience. It is essential that you have previous experience working in Workforce Management in a similar role within a contact centre environment. In return you will be joining a blue chip organisation that offers invests in challenging and developing their people, and hold the determination to delight and exceed customer expectations at their core.

Anne Corder Recruitment Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying you will be registered as a candidate with Anne Corder Recruitment Ltd, your personal data may be added to our database as part of the application process. Our privacy policy is available on our website (annecorder.co.uk) and explains how we will use your data.

Your details will be reviewed by one of our Recruitment Partners and we will contact you again within 5 working days if your application is to be progressed further.

Required skills

  • Advising
  • Data
  • Website
  • Workforce
  • Workforce Planning

Reference: 35830230

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