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Real Time Analyst

Real Time Analyst

Posted 6 April by Proactive Personnel Easy Apply Ended


Are you an experienced Real Time Analyst looking for a new opportunity? Are you reliable, motivated and highly competent in data analysis? If so, this may be the role for you!

Working hours are rotated shifts, including 1 in 3 weekends. Shift times are 7:30am-4pm, 8am-4:30pm, 9am-5:30pm and 9:45am-6:15pm on Monday to Friday and 9am-5pm on Saturdays.


  • 6 month probation period with regular reviews with your Trainer or Line Manager
  • Once you have passed probation you are entitled to a fantastic company discount for family and friends
  • 28 days' holiday (inclusive of Bank Holidays)
  • Free on site parking in a secure car park

The Job Role:

  • Creating and regularly reviewing agent shift and break rotas for colleagues across two sites
  • Creating forecasts based on historical data and business projections
  • Real-time management of service level across both sites
  • Producing Management information or analysis to support Team Leaders, performance management and the wider business area
  • Actively helping to manage the intra-day performance and adherence of colleagues in tandem with Team Leaders
  • Supporting and making recommendations to a wider leadership team in line with business requirements

Experience / Requirements:

  • Experienced and highly competent in data analysis
  • Advanced Excel skills, particularly in formulas, calculations, pivot tables, graphs and data manipulation
  • Experience and working knowledge of Injixo Work Force Management system (or similar) essential
  • Contact centre background and familiarity with associated reporting requirements
  • Must be highly organised, with a confident approach to meet daily deadlines
  • Must be able to multitask and balance priorities
  • The ability to present data to colleagues and management at all levels
  • Strong ethos in working as a team

Reference: 34842968

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