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Real Estate Owed and Shortfall Administrator

Real Estate Owed and Shortfall Administrator

Posted 9 April by iRecruit Partners Ltd Ended

iRecruit Partners are currently working with a company based in Bracknell who are looking for an REO and Shortfall Administration Assistant to join their rapidly expanding team. You will be responsible for providing administration support for the REO and shortfall portfolios, and managing a portfolio of repossessed real estate properties. You will also be communicating with customers and 3rd parties to ensure all customers and 3rd parties’ requests are met.


  • To make informed decisions and recommendations on repossession sales whilst ensuring the company’s interest and reputation and those of the customer are protected at all times
  • Review valuations and quotations for work where appropriate in relation to repossessed properties
  • Evaluate listings, offers, auctions and prepare cases for approval
  • Manage weekly and monthly reporting of real estate management activities
  • Authorize and approve expenditure within mandate limits


  • To ensure that requests for documents from the courts are responded to in a timely manner
  • To ensure relevant documentation is forwarded to agents managing outsourced shortfalls as requested
  • To telephone borrowers to chase up on monthly payments and arrears
  • To ensure that borrower’s bankrupt records are updated on FAMS, PODs lodged with receivers and credit files maintained in line with the requirements of the Credit Reference Agencies
  • To provide general administrative and clerical support to the shortfall department as required
  • To ensure the Company’s database of litigation on shortfall borrowers is actively managed and kept up to date
  • Carry out GB Search checks as required


  • Maintain systems and documentation as required by internal and external standards
  • Provide general administrative and clerical support to REO and Shortfall as required
  • Ensure all communications are in line with company policies, standards and procedures
  • Ensure compliance with all applicable FCA regulations, Data Protection and Money Laundering legislation
  • To treat customers fairly at all times
  • Adhere to Company policies, standards and procedures
  • Proactively manage own personal development


  • Self-motivated
  • Good Excel skills
  • Ability to effectively communicate with people in challenging situations
  • Good letter writing skills
  • Ability to manage workload and meet targets in a pressurized environment
  • Excellent time management skills
  • Good Mathematical and English skills to a minimum GCSE level
  • General knowledge of Mortgages (desirable)
  • General understanding of property markets (desirable)
  • An understanding of relevant FCA regulations specifically in relation to Treating Customer’s Fairly (desirable)

KEYWORDS: Administration / Mortgages / FCA / REO / Shortfall / Property

Required skills

  • Property
  • Residential Mortgages
  • 3rd Parties
  • Letter Writing
  • Administration

Reference: 34119706

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