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Reactivation's Administrator

Posted 20 February by The Marketing Team Limited T/A Bee Recruited Easy Apply Ended

Job Title: Reactivations Administrator

Department: Reloans

Reports To: Team Leader

Main Purpose of the Role:

Reviewing returning customer's loan applications ensuring all compliance and loan detail checks are carried out 100% accurately prior to funding.

Main Duties and Responsibilities:

  • Offer a friendly, helpful and professional first point of contact for all our returning customers.
  • Determine a customer’s eligibility for a further loan with us, using credit checks and reviewing the customer’s loan history, while following the company’s Responsible Lending Procedure.
  • Work through applications daily ensuring all application checks have been carried out accurately and a responsible lending decision is made.
  • Following all department guidelines in regards to working, funding and declining loan applications.
  • Update all customer notes correctly, using professional and factual information only.
  • Answering all incoming calls - being aware of the company and department’s Quality Assurance programme and ensure all communications with customers adhere to the high level that is outlined here.
  • Work to achieve what’s expected of you, on a daily and monthly basis, at your set level as an individual (funded loans, conversion, default, customer feedback and quality of calls).
  • Work as part of a team to ensure the customer receives the best customer service levels possible at every point of communication.

This is a summary of the role and the employee is expected to undertake additional ad-hoc duties as and when necessary to fulfil the needs of the business.

Person Specification /Skills/Education and Attributes:

  • Strong written and verbal communication.
  • Accurate attention to detail.
  • Ability to manage own work load and meet strict deadlines.
  • Work as an effective team member - be co-operative, support others.
  • Excellent communication at all levels
  • Excellent customer service - ability to provide solutions.
  • Strong verbal and written communication skills. Strong interpersonal skills, good negotiation skills.
  • GCSE grade C or above in English and Maths
  • Excellent administrative skills
  • A knowledge of computers and office software
  • Good listening skills
  • A personable approach

Required skills

  • sales
  • admin
  • customer service

Reference: 34520279

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