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Quality Officer

Posted 12 March by Twin Group Ended

Twin Group is an award winning provider of education, travel, work experience, accommodation and employment services. We offer a diverse number of life enhancing services to our clients and every member of our team is essential in achieving this.

Twin Employment and Training is one of the leading Welfare to Work Providers in the London area and also specialises in offering flexible training options to suit the needs of a wide range of learners.

We are currently looking for a Quality Officer to join our team. The Quality Officer will support the Company by implementing and maintaining Quality Standards across the business to drive quality and performance. This role includes significant travel across a geographical diverse business.

Duties include:

  • Ensure all quality standards activity contributes to meeting the objectives of the business
  • Support the CEO/Managers effectively to ensure robust assessment, verification processes and adherence are in place across the business
  • Support the Twin Training Nominee during Ofsted Inspections, ESFA audits,

  • Support/manage all other relevant Quality Standards certification e.g. matrix to ensure contractual/legislative and regulatory requirements.

  • Monitor and maintain the quality of IAG

  • Monitor quality and performance through robust M.I. including gathering SAR data

  • Monitor Supply Chain Partners via the Supply Chain Management Framework

  • Support the CEO with appropriate provisions to enable the driving of success and progression rates in partnership with the CEO/Managers

  • Work closely with the CEO/Managers to ensure they are proficient in quality service standards

  • Support the CEO/Managers to develop and implement Best In-Class operational service standards excellence utilising SAR/QIP/CIF and Quality cycle and deployment

  • In conjunction with other teams across the business support the CEO/Managers to ensure SME and Levy employers are aware of and understand the quality service standards and

  • Produce reports in relations to quality that identify potential risks to the business for the CEO

  • To attend the Quality Steering Group meetings and progress actions from these meetings

You will have:

  • Ability to identify areas for quality service improvement opportunities
  • Experience of quality assuring a range of assessment methods including on and offline assessment using e-portfolios and online/on demand testing

  • Evidence of initiating, implementing and improving new working arrangements for qualifications assurance

  • Experience of supporting Ofsted and company quality improvement programmes

  • Experience/understanding of the quality cycle

  • Experience of supporting quality service standards design

  • Understanding of operating large-scale qualifications assurance arrangements

  • Evidence of supporting in implementing and improving new working arrangements for quality service standards

You will need to display the following personal attributes:

  • Ability to manage self and others

  • A natural team player and coach

  • Customer service focused

  • The ability to embrace and demonstrate organisational change

  • Excellent communication and influencing skills

  • Self-motivated, results oriented person with track record of delivering to targets

  • Commercial awareness

  • Creative and innovative in solution formulation

What we can offer you:

Please apply Via Email to Deep Khanna, including your covering letter and CV.

The successful candidate must be able to work in the UK.

We regret that unsuccessful candidates will not be contacted.

Twin Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Successful applicants will be required to undertake an enhanced disclosure via the CRB, where appropriate.

We are dedicated to ensuring that all job applicants and members of staff are treated equally, without discrimination on the grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

Reference: 34660753

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