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Quality Monitoring Officers - Solihull based

Posted 2 February by RZ Group Ended

Quality Monitoring Officers - Solihull based
Salaried to £23,000 with Additional Benefits and Annual Bonus

As an Investors in People my client will invest in you and your future - We guarantee that you will be provided with excellent training, development and career progression.

We are looking for people wth good working knowledge of the Mortgage Life Cycle (buy-to-let or residential) and if you are CeMAP Qualified, even better (but NOT mandatory).

These roles are all about Quality and the Customer Journey - you will be responsible for undertaking account reviews, customer journey reviews and call monitoring to ensure processes are followed and quality is maintained.

You will also have responsibility for assisting/developing the delivery of Quality Monitoring Processes - Undertake Quality and Compliance Assessments, maintaining records of Competency and Compile and Record Audit Results and Analysis for MI purposes.

To be a success we need you to have the following:

  • Must have good working knowledge of Mortgage life cycle (residential and buy-to-let)
  • Knowledge of Compliance/Regulations (in the Mortgage sector)
  • Strong communicator with a keen eye for detail and have an analytical approach
  • Able to collate and interpret data
  • CeMAP qualified or be willing to work towards

So, if you want to work for a UK leading Finance Provider who can provide excellent training and career development, don't delay, forward your CV to Louise for immediate review.

Recruitment Zone acting as an employment agency in regard to this advert.

Reference: 34387344

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