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Quality Control Lead Generator

Quality Control Lead Generator

Posted 6 March by NL Recruitment
Easy Apply Ended

A industry leading IT software Communications company is looking for a Quality Insurance Officer to oversee the day to day of its agents.

Responsibilities:

  • Ensure all leads are checked and processed within set SLAs
  • Supplying constructive feedback for training purposes
  • Reduce lead rejections by 10% or more in first year
  • Lead sessions with the team to optimise lead quality
  • Create a strategy for optimising staff training
  • Look at ways to optimise QC dashboard in CRM
  • Lead training on CRM platform
  • Creation / amending campaign surveys in CRM platform
  • Adding / removing operators within CRM platform
  • Supply daily reports on lead delivery to Ops Director
  • Support TM Co-ordinator with lead hand over (direct to client)
  • Monitoring Microsoft inboxes
  • Supporting Manager with program emailing / setup

This is an excellent opportunity to work for a fantastic organisation within an existing telemarketing team.

If this sounds of interest to you, please apply to NL Recruitment now by submitting your CV and giving us a call on .

Required skills

  • Customer Service
  • Market Research
  • Quality Control
  • Software
  • Call Center
  • Outbound

Reference: 40103620

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