Quality Control Agent

Posted 19 April by Darron Blewitt Region - PMP

Due to continued growth PMP Recruitment are looking to recruit Quality Assurance Agents for their client, a successful call centre within the Financial Services industry based in Cardiff.

£17,000 - £22,000 pa dependant on experience

The ideal candidate will have experience of QA within a busy call centre environment.

Duties will include:-

  • To deliver a high quality checking and feedback service to ensure that positive customer outcomes are delivered.
  • Utilising score cards to ensure calls meet a specific standard
  • Provide a professional feedback service to colleagues so that their competency and performance is maximised.
  • Ensuring industry regulations are being adhered to at all times

Key skills & Experience:-

  • Previous experience in a QA role essential
  • Planning and organisational skills
  • Attention to detail
  • Ability to provide feedback in a constructive manner
  • Communication Skills
  • Experience of Financial Services Industry
  • Coaching experience
  • Able to analyse data and present findings

Are you an experienced QA Officer? Do you have a background in Financial Services? If so then PMP Recruitment would like to hear from you.

To be immediately considered for this role, please upload your CV in a Word format

PMP Recruitment is an equal opportunities employer.

PMP Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.

Required skills

  • financial services
  • Call centre
  • Quality assurance

Application question

Do you have quality control experience from within a financial services environment?

Reference: 34947651

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