Quality Assurer: Pension and Annuities Project

Posted 16 March by Momenta Operations Ltd Easy Apply

Quality Assurer: Pension and Annuities Project

What's the Role?

Our client, a "Big Four" Professional Services firm, is looking for Quality Assurers to join a new, high-profile pension case handling project in Gatwick. This is an exciting opportunity to be part of a dynamic large-scale operation in the financial services industry, you will be responsible for quality checking case reviews for a major financial service provider, as part of a Past Business Review related to retirement options.

Tell Me More

  • Start date: April 2018
  • Location: Gatwick, West Sussex commutable from London, Brighton and Guildford.
  • Rate: £190 per day
  • Duration: 12 months
  • Commitment to the duration of the contract is expected

The Benefits for You

You'll be working on a technical review project run by a global consultancy and advisory firm where you can use existing knowledge and experience to make a difference, as well as advance your experience and develop new skills.

Your day-to-day activities will include:

  • Checking review cases and ensuring the correct outcome has been achieved
  • Focus on good customer outcomes and treating customers fairly
  • Providing feedback to colleagues, ensuring this is delivered constructively
  • Looking for opportunities to improve processes or customer experiences through trends seen
  • Liaising with operational staff to establish procedures and standards

What Knowledge, Skills & Experience We Need

  • Minimum 6 months Quality Assurance / Quality Checking / Outcome Testing experience from a complaint handling or Past Business Review setting
  • Strong decision-making skills and the ability to communicate rationales clearly
  • Strong written and verbal communication skills
  • Work to defined performance standards and contribute to team and customer outcomes
  • Highly organised and able to prioritise a variety of tasks
  • Excellent analytical and letter writing skills with strong attention to detail
  • Previous experience using Microsoft Office, in particular Word and Excel
  • Driven to achieve targets and take ownership of workload

Reference: 34706678

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