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Quality Assurance Officer

Posted 12 April by J&L Recruitment (Staffordshire) Limited Easy Apply Ended

Are you a good listener, do you like structure and compliance? If so this could be the role for you.

Our client is a fast growing, forward thinking, family based Telecoms Company with a huge desire to make our customers central to each and every day.

Their sole purpose is to ensure they deliver a compliant, fair, and effective approach to every situation. They provide a full and mixed portfolio so a good understanding of Telecoms and Energy would be advantageous.

Having a strong commitment to your role and willingness to develop and grow is essential and being prepared to go above and beyond is a must.

In return for this much appreciated hard work and dedication their employees enjoy many benefits which include:

  • Employee of the month
  • Team Building Activities
  • Monthly mindfulness sessions
  • Competitive commission structure
  • In house learning
  • Pension

Our well established client is seeking a part time QA Officer to complete their vibrant and dynamic team; the successful candidate will be able to -

  • Evaluate adequacy of quality assurance standards by daily call listening
  • Ensuring that processes are met and comply with company standards
  • Determining any training needs
  • Act as a catalyst for change and improvement in performance and quality
  • Record, analyse and distribute statistical information to the Directors of Operations and Sales
  • Evaluate findings and implement appropriate corrective actions

This is an excellent opportunity for someone to join the company and be part of an exciting team who are committed to making a difference.

The skills you will need

  • Confidence
  • Superb listening skills
  • Attention to detail
  • Solid Communication skills - verbal and written
  • Good numerical skills and an understanding of statistics
  • Planning and organisation skills
  • Problem-solving skills
  • Data collection, management and analysis
  • Excellent Judgment

Reference: 34887291

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