Our client has a permanent vacancy for a Quality Assurance Manager to take overall responsibility for the company’s quality management. Reporting directly to the Operations Director, you will oversee quality-related activities, including the development and implementation of new quality strategies and initiatives.
Your role is to ensure that the company’s processes are optimally adapted to the high-quality principles required by their global standards. You will act as the key contact & Quality Management Representative for all matters concerning Quality. Leads continuous improvement initiatives to reduce customer complaints, defects/scrap, and non-conformances.
You will embed a culture of quality and continuous improvement across the company driving quality and being the voice of the customer within the business. Ensuring that quality monitoring activities are consistent with the global requirements across all shifts.
Providing advice and support with regards to coaching and development activities resulting from QA assessments, and running calibration sessions with the Manufacturing Teams to share good practice and improve operational performance.
Champions a dynamic and proactive quality culture with a "hands-on approach" in guiding and coaching teams within the shifts
Assures that the business has a robust and documented internal audit processes and procedures to identify quality improvement opportunities
Develop a suite of quality KPI’s and maintaining standards of performance.
Leads, develops, and standardises all equipment, process, and product validations across all four shifts in line with global requirements.
Champion waste reduction and quality improvement initiatives using lean and six sigma tools to drive a culture of continuous improvement
Support new business initiatives and projects and contribute to review meetings and change programmes ensuring effective implementation and consistency across the shifts.
Lead and coach the manufacturing teams to effectively resolve issues using modern problem-solving techniques using root cause analysis tools with on-going statistical trend analyses in detecting shifts in quality performance
Ensures that all key raw material specifications are aligned to customer specifications, including measured quality performance indicators of all key suppliers including distribution carriers
Track and trend internal and external customer complaints to identify improvement opportunities.
Ensures effective and collaborative communication within the teams
Deploy statistical analysis methods to identify and remedy areas for improvement
Review and implement language industry quality metrics
Provide customer liaison on major complaints where applicable
Manage and update quality documentation
Ensure a safe and clean working environment
Knowledge, Skills and Abilities
Professional experience in senior quality management roles
Ability to work independently and develop initiatives
Excellent interpersonal and customer-facing skills
Experience of working in global operations
Thorough knowledge of Microsoft Office packages
Outstanding written and spoken communication skills
Prior internal/external regulatory audit experience
Lean/Six Sigma experience preferred
Good analytical skills with the ability to utilise in delivering improved performance
Demonstrate commitment, enthusiasm and passion for continuous improvement and quality excellence
Self-motivated with a high sense of "urgency" and self-initiative
Attention to detail while having a strong sense of strategic priorities
Strong leadership presence
Positive team player
High level of drive and commitment
Education and Experience
College / University Degree or experience equivalent required
CQI qualified or working towards (or equivalent) / relevant degree
ISO 9001 trained would be ideal, but not essential.
At least 5 years Quality Assurance experience, Managerial level
Due to the large number of responses we receive it is not always possible to respond to every application. We will only contact those candidates short-listed for this role. If you have not heard from us within 7 days please assume you have been unsuccessful on this occasion. If you wish to apply for further roles please do so. We will retain your details on file and contact you should a suitable vacancy become available.
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