Quality Assurance Manager
Full Time, Permanent role
Salary: £23,000 per annum + annual company bonus + onsite parking
Working: 35 hours,Monday to Friday
Location: Didcot, Oxfordshire (OX11 0SG)
You will be working for Retail Active to fulfil the role of Quality Assurance Manager at our head office in Harwell.
- Liaise with Account Managers to ensure their client validation requirements are understood and met
- Support in driving the engagement of Shoppers and Auditors
- Highlight and manage any Shopper/Auditor performance issues as they arise
- Co-ordinate a team of Validators to ensure every report is proof read accurately and on time
- Manage all queries and rejections from the Validators directly with Shoppers and Auditors
- Improve quality of reports submitted, build relationships and drive loyalty with Shoppers and Auditors
- Provide feedback and ideas for improvement based on Shopper and Auditor completion and feedback
Please note that this position may require working the occasional weekend
- Previous experience in a quality assurance role
- Good level of commercial awareness
- Previous experience in an office environment is preferable
- Strong understanding of the English language, grammar and punctuation
- Experience of co-ordinating remote teams working to deadlines in a high volume operational environment
- Ability to communicate effectively, motivate others and enjoy working as part of a team
- An understanding of the importance of delivering high quality work within deadlines
- Keen desire to improve quality through guidance and support
Retail Active are a dynamic, fast paced organisation growing quickly in a highly competitive market. Our clients include world famous brands, international retail organisations and well known high street companies. For them customer perception is fact and to provide that insight we create tailor made mystery shopping improvement solutions.
Our mystery shopping programmes are dedicated to help increase customer satisfaction, boost sales performance and build staff competence, resulting in increased profitability.
If you would like to be part of our success, please apply today.
- Proof Reading
- Quality Assurance
- Quality Control
- Written Communication
- English grammar