Quality Assurance Auditor

Posted 18 July by Link Financial Outsourcing Easy Apply

About Us:

Link Financial Outsourcing is one of Europe’s most trusted providers of outsourced loan management, standby servicing solutions and is one of the largest debt purchasers. Although we are already one of the leading names in our industry, we are not stopping there. We are looking to continue growing our business into 2018 and are looking for the right person to help us achieve this.

The Role:

This is a varied, interesting and challenging role which would suit someone who has at least 1 year’s call auditing experience ideally in a Financial Services Environment. We are looking for a candidate who is self-motivated, hardworking and well organised with great attention to detail. You will also need to be customer service minded and articulate, with excellent written and verbal communication skills. The ideal candidate will be efficient with great time management skills to ensure all deadlines are met in accordance with company and legislative policies and procedures. Interested candidates should also be proficient in using IT Systems and specifically office applications such as Excel, Word and Outlook.

Duties & Responsibilities will include:

  • Completing customer audits from the start to the end of their journey

  • Listening to Account Officer calls where required to ensure all requirements have been met

  • Provide feedback and outcomes to Heads of Department and Operations Managers

  • Attend feedback sessions when required

  • Update all applicable spreadsheets with outcomes and provide recommendations in a formal Audit Report

  • Carry out Quality Assurance Audits where applicable

  • Support with Client Audits

Experience and Skills Required:

  • At least 1 year’s call auditing experience

  • Excellent communication skills both written/verbal

  • Strong working knowledge of Microsoft Excel

  • The ability to problem solve and think creatively

  • Excellent time management

  • Ability to prioritise own workload

  • Attention to Detail

  • Ability to build relationships and provide feedback to employees both positive and negative

  • Adapt approach to meet requirements of different employees


  • A competitive salary and an annual performance related bonus

  • Employer pension contribution

  • Flexible Benefits Package

  • Ongoing Career Development

  • Monthly social events

  • Work life balance shift pattern working Monday-Friday 8:30am-5pm

The people in our business have been the key to our success. We provide our employees with the opportunity to develop a dedicated career path while enjoying a positive and friendly working environment.

What you need to know about your application

What information do we collect about you?

We collect personal data about you when you apply for a vacancy with us. The personal data that we collect includes details contained in your CV, your name, email address, telephone number and work history.

What do we do with your personal data?

By applying for a role with us we will process your data fairly and lawfully. Personal data shall not be transferred to a country or territory outside of the European Economic Areas.

If your application is unsuccessful we may wish to keep your details on file for a suitable alternative role, if you do not wish for your data to be stored, you have the right to have your data removed from our system.

How do I remove my data?

If you are unsuccessful in your application you will be sent an e mail informing you of this. You will be asked if you wish for us to keep your data for 6 months. If you wish to be removed from our system you can simply reply to the e mail requesting your data to be deleted.

If you have any questions please do not hesitate to contact our Recruitment Specialist.

Required skills

  • Auditing
  • Communication Skills
  • Feedback
  • Relationship Management
  • Call Monitoring

Reference: 35661847

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