An internal promotion means this established, yet expanding FTSE250 company, having grown massively over the last 4-5 years now require a Quality Assessor with CF1 or equivalent to their name. Due to the growth of the business, good people will progress, so this is a great opportunity for someone with a background in quality checking/quality assurance - possibly a verification, compliance, paraplanner or adviser backgrounds will also be considered. An excellent employer and a positive working environment.
The Company: Our client is a well-respected, progressive and successful Financial Services company, the number 1 provider in their market in the UK and expanding into new, related markets through 2018.
The Role: This position is pivotal to the business, a role where you will be responsible for providing a quality assurance (QA) service ensuring that 'best advice’ and 'best practice’ are adopted within the teams that make direct sales to customers via both field and telephone based advice and in all areas of the company’s procedures and processes. Responsibilities will include:
Reviewing an agreed number of customer files per day, and record the results of the assessment.
Escalate to the QA and T&C Oversight Manager, areas of systematic weakness where additional resources will need to be allocated.
Document and communicate remedial action where risk has been identified by upholding and maintaining standards, including the Best Practice Manual and Suitability Letter Builder.
Undertake any project work as required by the QA and T&C Oversight Manager.
Develop, maintain and document appropriate monitoring systems and written procedures which facilitate the early communication of risk identification.
Contribute towards report writing, collating MI, T&C and other Compliance projects / work.
- Undertake any project work as required by the Group Compliance Senior Management Team.
Skills / Experience Required: Having CF1 under your belt is an essential requirement (further study will be fully supported). You should have worked within Financial Services, Banking or Insurance and should possess excellent interpersonal, communication and organisational skills.
Additional Information: Salary will be around the £25,000 - £29,000 mark, bonus likely to equate to c.£3,000 and the benefits in addition include pension, life & health benefits and support for further professional qualifications.
The Quality Assessor role is just one of many vacancies we are handling. ARC is a specialist within Financial Services recruitment and the Consultant responsible for this role has over 20 years experience in this field. Areas of focus include Sales Support, Paraplanners, Pensions/Mortgage Administrators, Underwriters, Compliance staff, Employee Benefits/Group Risk, Business Analysts and IT related roles. We predominately concentrate on London and the Home Counties, although we have also been successful in offering solutions around the UK. Check the arcconsulting.com website and feel free to call Darren Snell at any time.
- Quality Assurance