Quality and Improvement Service Manager
Carewatch is a leading national home care provider. For two decades, we have helped many thousands of people get the best out of life, supporting independent living within the comfort of their own homes and community
We are now recruiting for an experienced Quality and Improvement Service Manager for our Northern and Scottish regions. The main purpose of the role is to undertake internal audits and quality reviews for company owned and franchise offices.
Duties will include:
To develop and manage an annual audit schedule in collaboration with the Head of Quality and the Quality Team
Undertake Quality and Compliance Audits in line with regulatory, contractual and business requirements
Manage and undertake quality and compliance reviews
Undertake pre-audit research and collation of data to support a holistic audit approach
Record, analyse and report findings from audits and quality review
Produce timescale action plans in line with audit and review findings, supporting company-wide continuous improvement
Support operations, where reasonably practicable, with local authority, regulatory inspectorate, quality monitoring visits as directed
Provide guidance and advice on policies and supporting documentation within a quality and governance framework
Ensure the most up to date policy and associated documents are used appropriately in practice
Undertake and Support Quality Development workshops as required
Other duties as necessary
What we look for:
The successful applicant will possess previous experience in a similar role and will have sound knowledge of compliance auditing and drawing up of action plans. You will have excellent communication skills and have the ability to manage conflicting priorities.
As this is a regional role there will be a requirement to travel across the UK with some overnight stays.
A full UK drivers licence is also a requirement.
What we offer:
The role comes with a fantastic starting salary, car allowance and good overall package.
If you think you have what it takes and like the idea of working for a stand out employer, we would love to hear from you.
- Health Care
- Social Care
- Quality Reviews