QI Analyst

Posted 4 January by Harvard Associates Ltd

“A fantastic opportunity to work for a progressive technology company who can offer genuine development and career progression opportunities.”


QI Analyst
Salary: £25-28k

The  Quality & Insight (QI) team is responsible

Harvard Associates takes your personal data protection seriously and respects EU and local data protection laws. Unless you express otherwise, by submitting your CV you authorise Harvard Associates to store your personal data in its electronic database, for the purpose of assessing your suitability for this and future job vacancies.

If at any time you want your personal data to be deleted, you simply need to notify Harvard Associates. We will not share your personal data with any third party without your prior consent. Harvard Associates provides services as an Employment Consultancy and is committed to equal opportunities for all candidates.

for providing the data and insights gathered for clients. Coupled with wider market data and trends they provide meaningful analysis and define future customer intents. 

Key Responsibilities:

As a QI analyst, you will be responsible for working alongsid

Harvard Associates takes your personal data protection seriously and respects EU and local data protection laws. Unless you express otherwise, by submitting your CV you authorise Harvard Associates to store your personal data in its electronic database, for the purpose of assessing your suitability for this and future job vacancies.

If at any time you want your personal data to be deleted, you simply need to notify Harvard Associates. We will not share your personal data with any third party without your prior consent. Harvard Associates provides services as an Employment Consultancy and is committed to equal opportunities for all candidates.

e the wider Digital Delivery team to produce actionable insight to influence & drive our decision making.

You will be responsible for understanding what the “voice of customer is” – what customers are demanding of our clients, and from that, to understand:

  • Where gaps may exist due to content being incomplete or missing.
  • Where content may not be effective due to it being hard to follow.
  • Where content may not be effective due to it being in the wrong format or incorrect.

Finally, the team’s role is to quantify all of this by measuring the effectiveness of services against key metrics such as customer satisfaction, call time, call outcome and so on.

Skills and Experience

  • You must have previous experience as either a Business Analyst or within an analytical role within a digital environment.
  • General business acumen & the ability to apply this in practice (to insights found).
  • Good analytics experience.
  • Accomplished user of Microsoft Excel and MS Office in general.
  • Familiarity & some experience with SQL would be beneficial. 

Harvard Associates takes your personal data protection seriously and respects EU and local data protection laws. Unless you express otherwise, by submitting your CV you authorise Harvard Associates to store your personal data in its electronic database, for the purpose of assessing your suitability for this and future job vacancies.

If at any time you want your personal data to be deleted, you simply need to notify Harvard Associates. We will not share your personal data with any third party without your prior consent. Harvard Associates provides services as an Employment Consultancy and is committed to equal opportunities for all candidates.

Application question

Are you eligible to work in the UK?

Reference: 41423644

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