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QC Manager

Posted 5 January by Prospects 4 Corporate Travel Easy Apply Ended

Concur Compleat QC Manager, London, up to £45k

Our client is a global travel organisation that is expanding rapidly. They are looking for an experienced QC manager to be hands on in building QC checks and scripts for the Concur Compleat Mid office automation system.

The responsibilities of the QC Manager area s follows:

  • Build and maintain mid-office QC checks
  • Build and maintain point of sale QC tools
  • Work closely with internal stakeholders to identify QC requirements
  • Document all existing and new QC processes
  • Periodically review QC and support processes and implement updates and changes if necessary
  • Manage and support a small team of support consultants
  • Provide key staff and management with regular updates
  • Test and implement new GDS functionalities
  • Good general IT knowledge, ability to install and uninstall applications and to interpret error messages
  • Strong knowledge of MS Office, in particular Excel (formulas, pivot tables, etc)
  • Basic understanding of databases and SQL queries

The skills required for the QC Manager are as follows:

  • At least 3 years experience in supporting and implementing a mid office QC system, e.g. GDSX, Compleat, or iQCX.
  • Experience writing point of sale scripts using e.g. Travelport’s Scriptwriter Plus or PNR Assist, or Sabre Scribe,
  • Understanding of webservices and xml
  • Support and manage a small team
  • Manage expectations and influence stakeholders across the business
  • Ability to manage multiple projects and set priorities
  • A good understanding of the role of a TMC in business travel
  • Excellent written and verbal communication skills
  • Ability to systematically analyse errors and find /suggest solutions
  • Strong knowledge of MS Office, in particular Excel (formulas, pivot tables, etc)

Reference: 34154924

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