Are you looking for a highly rewarding role where you can make a difference to many areas of the business? We may have the perfect opportunity for you!
What will I be doing?
You will be providing qualityassurance across the sales, claims and customer service departments. The role will involve completing quality assurance of both calls and emails of our customer facing staff, and identifying and reporting any unethical, illegal or improper conduct. It’s important you can provide concise and accurate reporting as you’ll have to update our system, LIMA, as you complete your work. Clear communication is also key as you will need to liaise with people from other areas of the business regarding any compliance or quality assurance issues.
An exciting part of the role will involve providing mentoringsupport to new starters as well as providing constructive support and feedback to others.
Our QA team work 35 hours per week Monday to Friday.
How will we help you be the best you can be?
We support all our new starters through our initial 1-2 week training programme with our enthusiastic training team. It’s delivered within a fun and interactive classroom environment where you’ll meet your colleagues. Once you’ve completed this training you’ll move to your team where you’ll be supported by the helpful and knowledgeable seniors and managers in the QA team.
What benefits will you receive?
We like to look after our staff! For this position you’ll be paid £17,000 per year. You’ll get 20 days’ holiday plus bank holidays. You’ll also get an extra day off for your birthday (if it falls on a weekday), if you move into a house you have purchased and if you get married. We offer a pension scheme, an employee assistant programme and an opportunity to purchase AXA shares at a discounted rate. We have a generous refer-a-friend scheme where you can earn up to £1,000, and a team budget throughout the year for entertainment. Once you’ve passed probation you’ll be entitled to private medical insurance, cycle to work scheme and childcare vouchers plus many more.
Who are Health-on-Line?
Health-on-Line began in 2000 with just 8 people. Fast forward to 2017 and we have a diverse workforce of 482 people across two sites - Bournemouth and our brand new office in Bristol! Our culture is what makes us unique and we’re really proud of the family feel we have in the office. Across the business we recruit people not only because they have a brilliant skillset, but because they share our core company values: integrity, passion, customer focus, team spirit and innovation. In addition, we are owned by AXA PPP and have been working alongside them since 2005.
All you need to do is click "apply now" and one of our recruitment team will give you a call. You’ll have a telephone interview with one of our recruitment co-coordinators and then you may be invited to a face-to-face interview.