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Provisioning Engineer

Provisioning Engineer

Posted 19 March by Capita Ended

Becoming a Provisioning Engineer with Capita IT Services

Based in Reigate OR Glasgow this role is required to join the Provisioning Engineering Team who are accountable for the creation & delivery of the plan to achieve the successful fulfilment of customer orders within Target Lead Times, maintaining a clear understanding of the impact on customer service, with all risks to service identified & mitigated against.

What you will do:

  • Through direct interaction with our customers, interpret & validate their requirements to enable right the first time delivery of their orders

  • Disaggregation of the customer order into deliverable components

  • Creation of the fulfilment plan to deliver all components including design (where required), carrier, network & customer build, logistics, field & transition tasks on time

  • Insourcing & outsourcing of tasks as required to fulfil customer orders, whilst ensuring supplier activities have no or minimal impact on existing customer services

  • Effective & efficient resolution of issues with internal & external customers & suppliers, proactively addressing risks before they become issues

  • Implementation of the fulfilment plan ensuring the provision of service is managed through to a timely & successful conclusion

  • Oversight of the customer migrations ensuring all parties have a clear understanding of the impact on customer service; risks to service are identified & mitigated against. In addition act as an escalation point for the resolution of issues experienced at the point of migration.

  • Where a delivery is project managed, work in conjunction with the assigned Project Manager to fulfil Provisioning deliverables

  • Ensure our internal & external customers remained informed on the progress through all stages of the delivery process

Your experience will include:

  • Extensive experience in delivery of WAN, LAN & Voice network solutions

  • A minimum of Cisco CCNA or CCNP qualification (or equivalent experience)

  • Extensive experience of access technologies

  • Extensive experience of 3rd party management

  • Highly effective & demonstrable customer engagement skills to build & maintain excellent working relationships with internal & external customers

  • Proficient in IT technology with excellent working knowledge of Microsoft Office products

  • Excellent communication skill

  • Systematic, disciplined & analytical approach to problem solving

About Capita IT Services

Capita Networking Solutions are part of our IT Services business, and we specialise on connecting businesses worldwide. We're the UK's leading network integrator and joining us you'll build, integrate and manage some of the most advanced networks and ISP services for our clients. We have an unparalleled track record in delivering and supporting complex connectivity requirements across Wide Area Networks (WAN), Local Area Networks (LAN) and Wireless technologies, and we excel at delivering voice network services, unified communications and collaboration services.

Capita IT Services are part of Capita Plc, the UK's leading provider of business process management and integrated professional support service solutions. Through quality solutions, tailored to our customers' needs, we've helped countless organisations unlock value and maximise their potential. With access to our range of unique and diverse opportunities, offering real career advancement and progression, we can unlock your potential too.

What's in it for you?

At Capita, we believe an open, transparent working environment that encourages ingenuity and collaboration - with colleagues, customers and clients - is what makes us so effective at what we do.

As well as a generous basic salary, we also give you 23 day's holiday, a company matched pension scheme and access to a variety of voluntary benefit options. These include a share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle, such as retail, health & wellbeing and leisure discounts.

You'll be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills, develop in your career and grow and as we grow are almost endless. Our mission is to help you realise your potential - whatever that means to you.

What we hope you will do next

Help us find out more about you by completing our short application process - click apply now. We understand you might have some questions before taking the step to apply - you can contact [recruiter contact details] for guidance.

Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.

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Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.

If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check.

Required skills

  • CCNA / CCNP / NETWORKING / ENGINEER

Reference: 34712030

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