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Property Manager

Posted 10 January by KFC – The Herbert Group Easy Apply Ended

Property Manager

About us

KFC UK & Ireland is one of KFC’s largest markets and is a significant profit contributor. KFCUKI is a £1bn business; an 880+ unit market of Franchise & Equity Restaurants, with an ambition to open 40 restaurants per annum.

The Herbert Group is the largest KFC franchise in the UK; Michael Herbert started the business in the 1980s with his first KFC restaurant in Glengormly, Belfast, and has built it up to be a very successful business with 150 KFCs and 1 Pizza Hut. The Group currently operate stores throughout the UK and Ireland, in a number of locations including Kent, West Country, South London, Jersey, IOM, Scotland, Northern and Southern Ireland. The Group has ambitious plans for growth and are currently rolling out a 5 year Vision and Strategy to enable this. Now really is an exciting time to join the Herbert Group!

Purpose of the Job:

  • Ownership of our Annual Repairs and Maintenance Budget for a 150+ KFC portfolio situated across the UK&I.
  • Direct Management of the performance of the Group’s Facilities Management provider in accordance with the contractual terms
  • Point of contact for our external Property Advisors.
  • On-going review and assessment of the portfolio to ensure property standards are best in class at all times
  • Constructive challenge and benching of reactive, planned and capital spend levels across all pillars of the Group
  • Challenge the status quo on how we currently manage our portfolio.


This is a role that is based from our office in Belfast with UK travel.

Repairs and Maintenance Budget

  • Preparation, on-going review and delivery of the Group’s Repairs and Maintenance Budget which is assessed at c. £3m pa.
  • Preparation of periodic reporting to the Board on nature and items of spend, along with recommendations on what if anything needs to change
  • Hold all other pillars across the Group to account in terms of spend, ensuring that value for money is at all times achieved
  • Identify areas of over-spend or a weakness in the current process, supported with recommendations and actions that are needed to remediate.
  • Co-ordinate roll-out of all KFC Brand standard requirements in accordance with our Estates Department

FM Contract

  • Ensuring that SLA’s are met at all times.
  • Identify any areas of concern and work with the FM provider to rectify / find solutions.
  • Hold them to account on levels of spend, ensuring budget is adhered to and value for money obtained.
  • Approver of certain spend levels, determined by level and / or nature of spend.
  • Periodic review meeting with FM provider on KPI’s.
  • Responsible for all "out of cycle" works and significant repairs not covered by the FM contract.

Property Management

  • Direct point of contact for our external property advisors in respect of all rent reviews, lease discussions, rating challenges, lease terminations, dilapidations claims and any other direct property matters.
  • Co-ordinate the management of the Groups residential properties in accordance with HMO and tenancy legislation.
  • Ensure we are fully compliant all times under the terms of our leasehold estate.
  • Internal owner of the Groups property database.

Other functions/responsibilities:

  • Work closely with Local Authorities on matters such as resolving tenant complaints, enforcing rules of occupancy and inspecting vacant units
  • Ensuring at all times that insurance cover and required levels are adequate
  • Liaison with Estates Manager on annual refurbishment program ensuring effective management of spend.
  • Ad hoc management and coordination of IT projects and liaising with IT partners to ensure successful implementation and escalation in outlier cases

Desired Skills and Experience

  • At least 5 years’ experience in budget control and Facilities Management
  • Experience of the Restaurant Sector/Retail essential
  • Recognised PM qualification is preferred
  • Commercial mind-set and ability to self-manage
  • Persuasive and effective influencing and negotiation skills
  • Strong planning and organisational skills
  • Ability to work independently or as part of a team
  • Ability to take a pro-active approach and problem solve
  • Flexible approach to work. Manage, prioritise and work to deadlines
  • Can hold others to account and not afraid to challenge the status quo.
  • Clean Driving License

Required skills

  • Maintenance
  • Property Management
  • Build Strong Relationships

Reference: 33934795

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