A well known Housing Association is currently looking for a number of Property Management Executives on a permanent basis.
Key responsibilities are as follows
Create excellent customer relationships with all residents (existing and perspective) by sending regular updates and communication in a professional manner even when delivering difficult messages.
Welcome all new residents and introduce them to the services
Keep meticulous records of all customer contact on our systems to ensure a full audit trail exists.
Issue useful tenancy and property information to new tenants (e.g. location of all meters, stop cocks, utility information and local amenities).
Arrange appointments, with tenants for maintenance work and obtain regular customer feedback.
Formulating action plans for all ongoing tenant issues until a resolution is achieved.
Keeping scheme information details for your patch up to date with key information and ongoing issues for utilisation by the team to ensure continuity of service during periods of leave.
Seek appropriate support and advice from surveyors and specialist contractors where necessary to diagnose and resolve complex repair issues. Liaise with our Property Asset Management Team regarding pre planned maintenance works to ensure stock is well maintained, ensuing we fulfil our client role to ensure value for money.
Effectively manage ASB issues as and when they arise in line with the policy.
Carry out, with precision, regular and scheduled internal and external inspections and complete and file inspection reports for future reference. This may be in the form of a physical visit or a digital form.
Arrange lock changes and ensure a management set of keys is retained and registered in the key management system.
Manage contractors, cleaners, caretakers and landscape contractors in line with contracts and SLA’s.
Ensure properties are in excellent condition to let and ensure void works are carried out in line with tenants requirements and within the target timeframe.
Deal with tenancy surrenders and vacating tenants to include ensuring pre-void inspections are carried out, outstanding monies are collected and the properties are left in good condition.
Attend user tours, particularly at new schemes, to familiarise yourself with any new development to be under your management.
Liaise with the letting and marketing teams to keep up to date with developments within your patch and assist with setting rent levels.
Attend handover (receiving keys) ensuring check list of items demonstrated is signed off and cosmetic issues are identified and documented.
Manage the defects process, reporting and recording all defects cases to ensure a satisfactory outcome of us and our residents.
Maintain 100% compliance for gas, electric, asbestos, FRAs, personal safety device usage and legionella testing where applicable.
Ensure all voids are H&S compliant (i.e. ensure valid gas certificate, electrical safety cert, EPCs, smoke alarms, etc
Effectively manage and be accountable for the expenditure for all properties within your portfolio including the repairs budget for your schemes, reinvestment budget and flagging potential high spends/overspends to management.
Work with the management team to formulate a long term budget and plan for the buildings and properties you manage.
Recharge tenants for repairs as and when necessary.
Good understanding and experience of working in the private rented sector (particularly property or asset management) is essential
Recent experience of working in a team in a sales and customer service environment
Good understanding of the relevant legislation, statutory and regulatory requirements related to the private rented sector
A good understanding of the private rented tenure and the processes related to letting and managing privately rented property
Experience of analysing processes and services in order to improve customer satisfaction and increase revenue
Excellent Verbal and written skills
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