Property Claims Handler

Posted 5 April by Insurance Recruitment Services Easy Apply

Our client is seeking a Property Claims Handler to join their team in Elland

The Job/Duties

To provide full support of our Field/Adjusting proposition. The role involves building close working relationships with allocated Adjusters, key clients & suppliers. Responsible for providing a first class customer experience through proactive claims management.

  • Managing Adjusters diary to ensure most efficient deployment whilst adhering to Service Level Agreements

  • Monitoring outstanding case loads and diaries, ensuring appropriate claim progression and updates to all parties.

  • Appoint appropriate suppliers when required. Review & challenge incoming correspondence in conjunction with handling Adjuster, making recommendations where appropriate.

  • Ensure the accuracy of information recorded in the database across multiple systems.

  • Achieve service standards, company and contractual requirements.

  • Compose proficient letters and short format Adjuster reports.

  • Provide high quality and professional assistance when dealing with telephone calls and correspondence.

  • Handle verbal complaints in line with our clients Complaint Handling Guidelines.

  • General office duties as and when required.

  • Keep up to date with client philosophies, processes and ensure revenue generation is maximised.

  • Adapt to the constantly changing requirements of the department and the company and perform additional tasks as may be required.

  • Demonstrate our clients values every day

The Person

  • Proven experience of claims management (preferably property claims)

  • Analytical & Objective thinker

  • Communication skills (written and verbal)

  • Professional and reassuring telephone manner

  • Forward thinking with ability to manage varied workloads

  • Computer literate and strong keyboard skills

  • Organisational and task prioritisation skills

Qualification Requirements:

  • 5 GCSEs Grade C or above (including Maths and English)

  • Relevant experience

How to apply

  • If you would like more information regarding this exciting opportunity please forward your CV in confidence quoting reference 1802-24TW or contact Anthony Weall.

    Due to the high volume of applications that we receive, if you do not hear from us

    within 7 days unfortunately your application is unsuccessful.

Required skills

  • Claims
  • Claims Handling

Reference: 34487008

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