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Property Claims Handler

Posted 29 March by Claims Recruitment Services Ended

Property Claims Handler

Halifax

Up to £24,000

Our client, a highly regarded insurance organisation based in Halifax, is currently looking for a Property Claims Handler.

The primary purpose of the role is to provide full support to the company's Field Adjusters, building close working relationships with allocated Adjusters, key clients and suppliers.

Responsibilities

  • Managing Adjusters' diaries to ensure the most efficient deployment whilst adhering to Service Level Agreements.
  • Monitoring outstanding case loads and diaries, ensuring appropriate claim progression and updates to all parties.
  • Appointing appropriate suppliers when required. Reviewing & challenging incoming correspondence in conjunction with handling Adjusters, making recommendations where appropriate.
  • Ensuring the accuracy of information recorded in the database across multiple systems.
  • Achieving service standards, company and contractual requirements.
  • Composing proficient letters and short format Adjuster reports.
  • Providing high quality and professional assistance when dealing with telephone calls and correspondence.
  • Handling verbal complaints in line with Complaint Handling Guidelines.
  • Keeping up to date with client philosophies and processes, ensuring revenue generation is maximised.

Requirements

  • Experience in Property claims is essential
  • Excellent communication skills (written and verbal).
  • Professional and reassuring telephone manner.
  • Strong time management and organisational skills

Required skills

  • Insurance
  • Property
  • Property Claims
  • Adjusters
  • Claims Handling

Reference: 34477149

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