Brentford, West London
Monday to Friday, 9.30am - 6.00pm (37.5hrs per week)
£26,000 per annum
We are looking to recruit an exceptional, customer focused individual to work in a fast paced property management company to provide full administrative support to our Support Service department.
The Property Administrator will be the first point of contact for all external customers. This role will also involve email and letter writing, liaising with other departments to resolve enquires and logging all information to ensure that the internal databases are kept up to date with all relevant information.
The main responsibilities will be:-
*Providing exceptional customer service to customers, internal departments and contractors.
*Taking inbound customer calls and following the correct escalation process
*Maintaining quality standards set by the business
*Managing low level complaints
*Responding to contacts within timescales / service levels set by the business
*Raising maintenance orders including the annual tendering process and any other ad-hoc orders as necessary
*To carry out the administration work involved for any major works including section 20 notices
*Issue initial insurance claim forms, consent letters and nuisance letters
*Deal with simple contractor enquiries
*Email and text handling
*To ensure the computer system is updated accurately and all relevant documentation is saved within the appropriate areas
*All correspondence to be responded to and dealt with professionally and in accordance with our Customer Promise.
*Update the management team on any site specific issues as appropriate
*Other tasks within the department as required by the business in line with your role
This is a customer facing role and so the successful candidate will be required to deal with queries relating to all areas of the business not just their own area of work. Excellent communication skills (both face-to-face and via the telephone) to customers and all levels of the management team is essential. The candidate should demonstrate a calm and confident manner when dealing with difficult customers and must be a good team player. Experience of working in a similar role is preferable. This is a varied and challenging role so candidates must be able to prioritise their own workload, multi task and work on their own initiative.
Staff company pension scheme
25 days annual holiday + public holidays
Flexible Benefits Package
*Maths and English - Grade C or above
*Customer Service qualification would be desirable
*Qualified by Experience
Computer / Technical Skills
*Experience of Microsoft Office to intermediate level is essential
*Experience of Property Management Software would be an advantage
*Strong call handling management including call closure
*An understanding of the property management sector would be an advantage
*Familiarity of legal documentation e.g. a residential lease would be an advantage
*Self-motivated and able to work around distractions
*Flexible in approach
*Professional and approachable attitude
*Good Team Player who can work autonomously and be proactive in supporting colleagues
*Assertive and confident when communicating at all levels
*Ability to multi-task and prioritise busy workload
*Ability to produce accurate, good quality work consistently
Please note - Only successfully shortlisted candidates will be contacted
Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
- Customer Service
- Property Management
- Property Administrator