Project Support Advisor, £18K to £21K, West Midlands

Posted 6 March by HTS Recruitment Ltd

Project Support Advisor, £18K to £21K, West Midlands

Our multi-award-winning, market-leading software house client has an urgent vacancy for a Project Support Advisor.

The Project Support Team is responsible for managing customer issues through to resolution, the management of system upgrades, as well as internal support management.

Keywords: Support, project support, project support advisor, Midlands, Staffordshire, Tamworth, Birmingham, Warwickshire, Derbyshire, Leicestershire.


The Level 1 Project Support Advisor provides customer service, technical support and user assistance to Implementation customers. Duties include:

  • Responsible for dedicated client relationships
  • Working within a team of support analysts to handle customer requests (via e-mail, telephone or web portal).
  • Handle complex or difficult customer issues to achieve prompt resolution
  • Responsible for the management/co-ordination of all assigned calls and tickets throughout the support and remediation lifecycle including providing the customer with timely and accurate updates.
  • Providing customers with product usage advice and guidance.
  • Identifying and managing the appropriate priorities and required actions (e.g. escalation).
  • Managing product releases for your clients.
  • Experience in support / helpdesks.
  • Contribute to the attainment of internal and external KPI and SLA compliance
  • Communicate regularly with team members through team meetings and individual review sessions.
  • Provide support to the Project Managers and Account Managers on the production of client quotations and Change Requests during the project.

Skills & Experience


  • Strong customer service ethic and sense of urgency
  • Applicants should have good IT skills including experience of:

Microsoft Windows (XP, 20xx, Windows 7 & Windows 8)

Microsoft Office (Word, Excel, PowerPoint)

  • Ability to deliver and coordinate to tight deadlines
  • Organisation skills / collaboration / communication / interpersonal skills
  • Excellent client facing skills and experience to ensure relationships are kept strong.
  • Experience in support / helpdesks.
  • Excellent verbal and written communication skills at all business levels.
  • Problem Solving skills / Willingness to learn, explore ideas and innovate

Please send CV ASAP to Jayne at HTS

HTS, Specialist Recruiters. Contract and Permanent Vacancies

Reference: 34620111

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